SEO ACCOUNT MANAGER / CLIENT SUCCESS MANAGER

Company Overview:

LionHead is a full-service Digital Marketing Agency that specializes in Search Engine Optimization, Web Design and Development, & Local Service Ads.

The company has been recognized as one of South Florida’s Fastest Growing Internet Marketing Firms.

At LionHead, our employees are our most valuable asset – a group of talented thinkers, dreamers and doers who move the industry forward and provide our clients with impeccable service.? Within our walls, you will find a one-of-a-kind culture that empowers the industry’s brightest individuals to do their best work, a culture where each individual is encouraged to further develop their professional goals.? At LionHead, the journey is just as important as the destination.?

Job Overview:

As an account manager, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.

Key Skills
Excellent communication skills both written and spoken
High attention to detail
Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis
Outstanding follow-up and follow through
Strong project management skills
Effective time management and personal accountability
Eager to learn

Communication
Skilled in providing simplified explanations to complex or complicated concepts
Outstanding written communication and verbal skills
Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy

Technical Skills
Proficient use of SEO-related tools like Surfer SEO, project management tool like ClickUp
Experienced in navigation of major internet advertising interfaces including, but not limited to Google, Bing, and Facebook
Quantitative & Analytical Skills
Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions
Comfortable meeting via ZOOM & other online meeting platforms


Job Skills & Responsibilities:

The candidate must be flexible and be able to multitask across a variety of job duties, including:

Retention of client accounts through review of campaign set up, active campaign management and execution of consistent customer service
Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics
Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts
Delivery of education to clients on campaign performance and return on investment received

How to Apply?

A. Personality Assessment
1. Complete DISC profile assessment and send us a message with the link to your assessment. This is a FREE assessment.

a. DISC Style - Upgrade to see actual info
b. DISC Score - Upgrade to see actual info

B. Initial Interview Questions
1. What are your 3-5 year goals? Where do you see yourself?
2. Tell me how you organize, plan, and prioritize your work.
3. Name a time when your management advice led to an improvement in your company or otherwise helped your employer.
4. What is your hourly or monthly rate?
5. Do you have other clients? Are you a solo freelancer/contractor/employee or working with a team?

Looking forward to your response!