Review Management & Customer Service Agent

We are looking for a reliable and detail-oriented individual to join our team in a dual-role capacity. If you're great at communication, proactive with problem-solving, and eager to grow in a fast-paced tourism company, this is the perfect opportunity for you!

???? Work Schedule (Central European Time):
Customer Service Agent: Monday to Wednesday, 7:00 AM – 9:00 AM CET
Review Management: Monday to Friday, 4:00 PM – 6:00 PM CET
This is a remote, part-time role with fixed hours -a total of 16 hours a week.

???? Compensation:
$4.00/hour
Training period (2 weeks): $3.50/hour

????? Responsibilities:
Customer Service Agent (Morning Shift):
Respond promptly to guest inquiries via email, TourOptima platform and platform specific chats
Resolve basic guest concerns with empathy and professionalism
Escalate more complex issues to the senior support team

Review Management (Evening Shift):
Reach out to customers via phone to discuss feedback, resolve complaints, and promote positive outcomes.
Identify and remove inappropriate or non-compliant reviews on our platforms, maintaining adherence to community guidelines.
Work closely with the Customer Service Manager to implement strategies for review resolution and negotiation.
Keep accurate records of actions and processes using Upgrade to see actual info.

? Requirements:
English fluency (C1 level or higher – written and spoken)
Reliable internet (minimum 50 Mbps download/upload speed)
Attention to detail – You catch errors and ensure accuracy
Clear communicator – Especially strong over the phone and in writing
Solution-oriented – Calm and empathetic when resolving guest issues
Independent worker – You’re organized, reliable, and manage time effectively
Bonus points for experience in:
- Customer service
- Review or complaint handling
- Client relations or quality assurance

???? Training & Support
Two weeks of structured training to set you up for success
Clear Standard Operating Procedures (SOPs)
Daily check-ins, coaching, and feedback to help you grow in the role

???? How to Apply:
Please submit your application using the following link: Upgrade to see actual info/forms/fa96bUpgrade to see actual infoac4895bf39ff4147bb8?r=use1. Please choose 'Part-time Client Relations Specialist' in the "Position" part. This is the only method we will use to review applications. Only shortlisted candidates will be contacted for further evaluation.

Thank you!