Retention Specialist/ Review Monitoring VA

Membership Virtual Assistant & Retention Specialist
Company: We Whiten

Location: Remote
Full-Time

About Us:
We Whiten is a leader in professional teeth whitening, dedicated to providing exceptional service and support to our clients. We're seeking a skilled and motivated Membership Virtual Assistant & Retention Specialist to join our team. This role is vital in ensuring customer satisfaction, retaining our valued members, and contributing to our growth.

Key Responsibilities:

Retention Strategy: Proactively reach out to members to ensure satisfaction and address concerns, reducing churn and improving retention rates.

Customer Support: Communicate with members via email, phone, and chat to address inquiries, resolve issues, and provide guidance on membership benefits.

Data Management: Maintain accurate records of member interactions, feedback, and resolutions in our CRM system.

Membership Engagement: Develop and implement strategies to engage members, such as personalized check-ins, follow-ups, and special offers.
Feedback Collection: Gather and analyze feedback from members to identify areas for improvement and collaborate with the team to implement changes.
Qualifications:

Experience: Proven experience in retention, sales, and customer support.
Communication Skills: Excellent written and spoken English for clear, professional communication.
Sales Acumen: Strong ability to identify and close sales opportunities while maintaining a customer-first approach.
Tech-Savvy: Familiarity with CRM tools, email platforms, and virtual communication tools.
Organized: Detail-oriented with the ability to manage multiple tasks and priorities efficiently.
Self-Motivated: Capable of working independently while maintaining a high level of productivity.
What We Offer:

Competitive compensation with performance-based bonuses.
Flexible remote work environment.
Opportunities for professional growth and development.
A supportive team culture focused on collaboration and success.

How to Apply:
Submit your resume and a brief cover letter explaining why you’re the ideal candidate for this role. Include examples of your success in retention and sales.

Join us in helping clients achieve their best smiles while growing a thriving membership community!