Resident Coordinator Needed at Property Management Company - 100% REMOTE FULL TIME

WHY YOU SHOULD WANT THIS JOB
- Exciting, fast growing company
- Dynamic, fun and friendly team
- Work from the comfort of your home (or anywhere)
- Work alongside other long term employees
- Grow with the company (We’re not just invested in your career achievements; we're your cheerleaders, mentors, and biggest fans.)
- Live up to your potential

COMPANY INFO AND JOB OVERVIEW
Progressive Urban Property Management (PUPM) is based in Cleveland, Ohio USA and manages residential rental properties for mostly out of state investors. We manage rental units as small as a condo to mid-size apartment buildings as large as 44 units. We are a full service property management company that manages tenants, collects rent, does rent enforcements (i.e. evictions), handles maintenance requests, leasing, property preservation, etc.

We do a lot of things. And we need your help!

You will work directly with our team.

Your main responsibilities include:
- Resolve non-maintenance related tenant issues through phone calls, emails, and systeUpgrade to see actual infossages
- Track rent payments and highlight delinquent payments
- Collect rent from delinquent tenants
- Conduct lease renewals
- Communicate with tenants issues
- Assist with onboarding new tenants and inherited tenants
- Setup tenant and lease information in the Buildium system
- Provide guidance to tenants on how to submit maintenance requests
- Submit and coordinate communications with voucher programs
- Update property owners on rent collection, eviction status, and lease renewals
- Resolve basic property owner questions or concerns

To apply, at the top of your cover letter, please write "I can handle this.”

COMPANY CULTURE
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

We are always working to improve everything. If we notice that you can improve at something, We'll talk to you about it. We'll be nice and respectful, but direct and quick.

PAY AND BENEFITS
Starting pay: $5/hour depending on experience
Paid US and Philippine holidays
Vacation time
Large potential for growth in job responsibilities and pay

CANDIDATE REQUIREMENTS
- Honest
- Reliable
- Bachelor's Degree
- Must be fluent in English (Position will be talking with a lot of tenants over the phone.)
- Top-notch verbal, written, and interpersonal skills
- Must be able to problem solve
- Must have people skills to de-escalate situations with tenants
- Proficient in Microsoft Word and Excel
- Detail oriented and strong organizational skills
- Must have their own laptop

Nice to have:
- Some property management experience and home repair experience would be a plus

WORK HOURS:
9am to 5pm Eastern Standard Time Zone (New York)

ADDITIONAL DETAILS
*REQUIRED - Internet: Fast, stable connection

HOW TO APPLY

Email a SHORT cover letter to Upgrade to see actual info

We can’t wait to work with you!


Lane M.
Progressive Urban Property Management