Reservation Agent

As our Reservations Agent, and one of our first hires, you’ll have a unique opportunity to shape
the company’s Reservation & Booking team, its culture, and our work towards professionalizing
the short term rental management industry. You will be responsible for managing and
coordinating guest & owner bookings, providing great guest booking experiences and advice
during their holiday planning, problem solving during our booking management process, and
maximizing owner income through excellence in our reservations department.
Ultimately, you will help create a new asset class in Latam by building a world-class
international brand that provides best-in-market asset performance for our homeowners and
amazing hospitality experiences for our guests.
Revenue management and reservations is the heart and soul of what we do, providing a tech
enabled yet human connection with our home owners and guests. Through Reservations we will
empower our owners by supporting the rental of their properties, while ensuring that our
guests have an incredible experience from the instance they attempt to book one of our units.

? Managing written and phone booking inquiries in English and Spanish
? Educating and selling to uncertain guests during booking process
? Negotiating rates for potential bookings and problem solving payment concerns
? Optimizing Naya’s occupancy by creatively allocating guests and coordinating with operations to assist a potential guest

Please apply if you have intermediate written Spanish