Remote customer service representative/ Account management

At Upgrade to see actual info, we are dedicated to providing exceptional service to our customers in the auto refinancing industry. We are looking for a motivated and reliable Remote Customer Service Representative to join our team immediately. If you have at least 2 years of administrative or customer service experience, enjoy helping others, and are looking for an opportunity to work remotely, we want to hear from you!

Key Responsibilities:

Respond to customer inquiries via phone and email, providing clear and accurate information regarding auto refinancing services.

Assist customers with understanding the refinancing process, eligibility requirements, and benefits.

Troubleshoot customer issues and resolve complaints professionally, ensuring customer satisfaction.

Maintain up-to-date records in the company’s CRM system.

Communicate with various departments to ensure efficient and effective customer service.

Stay informed about industry trends and company updates to assist customers better.

Qualifications:

Minimum 2 years of administrative or customer service experience (preferably in finance or related industries).

Fluent in English (both spoken and written).

Must have a quiet, distraction-free environment for remote work.

Strong communication and problem-solving skills.

Ability to multitask and prioritize effectively.

Proficient in Microsoft Office and CRM software.

Self-motivated and able to work independently with minimal supervision.

Knowledge of auto refinancing or the finance industry is a plus.

Why Join Us?

Fully remote position with flexible hours.

Opportunity to work with a dynamic, supportive team.

Competitive pay and benefits.

Be part of a company dedicated to helping customers save money and improve their financial futures.

If you meet these qualifications and are excited to make a difference in customers’ lives, we encourage you to apply today and start as soon as possible!