Remote Customer Support/ Success Rep

We’re looking for a friendly, detail-oriented Customer Support / Success Associate to join our remote team. You’ll help customers with questions, troubleshoot issues, and handle compliance-related tasks — including reaching out to third-party support platforms on their behalf.

What You’ll Do:
• Respond to customer questions via chat/email
• Handle support requests involving compliance steps
• Communicate with external support teams to resolve issues
• Track and document common issues and workflows

What We’re Looking For:
• Strong written/spoken English
• Empathetic, patient, and proactive in helping customers
• Tech-savvy and comfortable learning new tools
• Organized, dependable, and self-motivated
• Available part-time with potential to grow to full-time

Bonus:
• Experience in support, compliance, or handling external support
• Familiarity with Apple support, SaaS tools, or support platforms

Perks:
• Fully remote
• Flexible hours
• Growth opportunities