Remote Cemetery Office Coordinator / Operations Assistant

We are looking for a mature, calm, highly organized Remote Office Coordinator for a U.S. cemetery and monument company.

This is not a sales job and not a basic virtual assistant role.

Our company works with families who are purchasing or waiting on cemetery monuments and memorials. Some customers may be older, emotional, frustrated, or waiting for updates. We need someone who can answer the phone professionally, take detailed notes, follow up carefully, and help keep our office organized.

Salary is $1,100–$1,400/month depending on experience. We are looking for a serious long-term person, and there is room to grow after performance, reliability, and fit are proven.

Experience in the cemetery or monument industry is not required. We will train the right person.

Main Responsibilities

You will help with:

Answering incoming customer calls during U.S. business hours
Taking clear, detailed notes from every call
Updating job trackers and customer records
Scheduling callbacks and follow-ups
Following up with customers and families
Coordinating with our local manager, owner, and grounds team
Requesting physical files or information from our local office when needed
Calling cemeteries, sextons, churches, city offices, or caretakers to gather information
Tracking missing information for monument/marker jobs
Helping organize jobs for manager review
Helping prepare setting-packet information over time
Making sure urgent customer issues are documented and escalated properly
Helping keep daily office tasks from falling through the cracks

At first, you will not be expected to make final decisions on monument setting packets. You will be trained gradually to help organize information and prepare jobs for manager review.

The Right Person

We are looking for someone who is:

Calm and professional on the phone
Emotionally mature
Very organized
Detail-oriented
Comfortable speaking with upset or frustrated customers
Good at follow-up
Able to write clear notes
Not afraid to ask questions
Not afraid to call offices, cemeteries, or customers
Reliable during U.S. Central Time business hours
Comfortable using spreadsheets, email, calendars, and online systems
Looking for a serious long-term role

This is a role for someone who likes keeping operations under control.

Required Skills
Excellent spoken English
Strong written English
Phone support experience
Customer service experience
Google Sheets or Excel

Email and calendar management
Strong internet connection
Quiet work environment
Backup internet or backup power plan preferred
Bonus Experience

Please mention if you have experience with any of these:

Dispatching
Work orders
ServiceTitan, Housecall Pro, Jobber, Workiz, Towbook, or similar systems
Medical office scheduling
Dental office coordination
Property management
Construction admin
Funeral home, cemetery, or memorial work
Handling upset customers
Logistics or technician scheduling
Office coordination
Customer service team lead experience
Application Instructions

To apply, please reply with the word COORDINATOR at the top of your message.

Then answer these questions:

Are you available to work 8:30 AM–4:30 PM Central Time USA, Monday–Friday?
Please send a short voice recording introducing yourself and explaining why this role fits your experience.
Describe your experience with phone support, scheduling, dispatch, office coordination, or customer service.
Tell us about a time you handled an upset or frustrated customer.
What tools have you used for spreadsheets, calendars, CRM, dispatch, or job tracking?
What is your internet speed, and do you have backup internet or power?
Are you looking for a long-term role?
What monthly salary are you looking for?

Please do not send a generic application. We are looking for someone serious, organized, dependable, and long-term.