Real Estate Investment Growth + Short-Term Rental Hospitality

**Position: Executive Virtual Assistant**

**Company:** TYCA Rental Properties**

**Company Overview:**
TYCA Rentals, founded in 2017 by Jeff Dyer, is a dynamic short-term rental property management company. We manage 22 properties across Connecticut and have hosted over 5,000 stays. Our mission is to deliver exceptional guest experiences and expand our portfolio each year, doubling our managed properties annually.

**Position Overview:**
The Executive Virtual Assistant is a key role in our growing company, instrumental in managing short-term rental operations, driving guest satisfaction, and contributing to our ambitious expansion goals.

**Key Responsibilities:**

**Guest Communication and Rental Operations:**
- Act as the primary contact for guests, managing bookings, check-ins, and check-outs.
- Ensure high guest satisfaction through proactive and responsive communication.

**Resolutions and Negative Feedback Management:**
- Address guest issues promptly to maintain service standards.
- Manage and actively work to remove negative feedback through homestay website guidelines when issues arise, aiming to protect the company’s reputation.

**Maintenance and Cleaning Coordination:**
- Schedule and coordinate property maintenance and cleaning to ensure all rentals are well-prepared for guests.

**Platform Management:**
- Optimize property listings on platforms like Airbnb, VRBO, and Hopper to increase visibility, occupancy, and guest satisfaction.

**Administrative Duties:**
- Oversee email communication, phone calls, scheduling, and calendar management to keep operations organized and efficient.

**Real Estate Portfolio Growth:**
- Assist in identifying new rental opportunities and support acquisitions as part of TYCA Rentals' expansion goals.

**Collaboration with Day Shift Operations:**
- Work closely with the US-based day shift to ensure consistency in guest experience and operational excellence across shifts.

**Bonus Structure:**
- **New Property Acquisition Bonus:** $200 per property acquired, with an annual potential of $2,000+ for 10 or more properties.
- **Property Under Management Bonus:** $150 paid over the first 5 months of management, with an annual potential of $3,000+ for 20 or more properties.
- **4.9 Star Status Bonus:** $50 monthly bonus for each member of the STR Communication team when the company maintains a 4.9+ rating across platforms.
- **Arbitrage Unit Bonus:** $100 for each unit under lease for 3 years or more after 3 months under lease, with an annual potential of $1,200+ per year.

**Shift:**
- 2pm - 10pm EST, Sunday to Sunday. Remote work is allowed on weekends.

**Compensation:**
- **Base Pay:** $900 USD per month, plus bonuses as detailed above.

**Additional Requirements:**
- This role requires full commitment, with no other employment allowed. As part of TYCA Rentals, your dedication will help us achieve high standards of service and operational success. Your ability to collaborate with day shift operations will ensure seamless service and satisfied guests.

**Qualifications:**
- Proven experience in short-term rental management.
- Strong administrative skills, including handling emails, phone calls, scheduling, and calendar management.
- Passion for real estate acquisition and supporting company growth.
- Familiarity with short-term rental platforms (Airbnb, VRBO, Hopper).
- Excellent organizational and communication skills.
- Prior experience in a customer support role with Airbnb or a similar short-term rental platform is a plus.

**Application Process:**
To apply for this position, please submit your resume and a cover letter detailing your qualifications and experience to TycaRentals@yahoo.com. We look forward to reviewing your application and potentially welcoming you to the TYCA Rentals team.