RMM Analyst

Position: RMM Analyst

Job Description:
The RMM Expert is responsible for maintaining healthy device status in the RMM platform. The primary way this task is accomplished is through resolution of any Antivirus and Patch alerts.

Roles and Responsibilities:
The RMM Expert is responsible for maintaining healthy device status in the RMM platform. The primary way this task is accomplished is through resolution of any Antivirus and Patch alerts.

Qualification:
Associates Degree in IT or a related field, OR 1-2 years of experience in IT, or a related field. Proven experience or certifications with RMM platforms needed, Datto RMM knowledge a plus. Proficiency in using Autotask (ticketing), Outlook App, Teams App, Excel, and Zoho. Powershell, shell, or other scripting knowledge is a necessity.

Experience:
One to two years of proven experience in a technical support role within a helpdesk or service desk environment.
Strong communication skills and ability to collaborate with cross-functional teams.
Excellent problem-solving skills and attention to detail.
Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
Hands-on experience in resolving antivirus and patch alerts within RMM platforms.
Experience in monitoring endpoint performance and managing asset inventory.
Proven track record in patch management and ensuring system security. Familiarity with compliance reporting requirements and industry standards.
Experience in managing alerts and notifications, as well as remote access and control features. Demonstrated ability to automate tasks through scripting and workflows.
Experience in coordinating with account managers and other stakeholders to ensure contract compliance and client satisfaction.

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