Quality Assurance Specialist

Responsibilities:

Monitor Performance: Track attendance, idle time, and work activity using remote tracking tools
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Report Productivity: Create daily, weekly, and monthly reports on employee performance and highlight key areas for improvement.

Address Issues: Send reminders to employees about expectations and notify those falling behind.

Support Improvement: Work with management to provide feedback and suggest ways to enhance productivity.

Optimize Processes: Help refine tracking systems and improve workflows for better team efficiency.

Qualifications:

Experience: 2+ years in quality assurance, workforce monitoring, or similar roles is a MUST.
BPO experience is desired.

Strong command of Microsoft Excel or Google Sheets for data analysis and reporting.

Analytical Skills: Ability to interpret data and translate it into actionable insights.

Communication: Excellent written and verbal communication skills.

Attention to Detail: Precision in tracking and documenting employee performance.

Problem-Solving: Proactively address and resolve productivity-related issues.

Note: Make your favorite food as a subject line for your application.