Quality Analyst (Reliever)

Location: Mandaluyong

Work Schedule: Monday to Friday (8:00am to 5:00pm)

Qualifications:
Must have Bachelor's Degree in Information Technology, Computer Science or any related field.

At least 6 months of relevant experience in quality analysis.

Job Description:
Responsible for assessing the quality of the performance of our Support Center agents/engineers who deal with our
customer.

Monitor all handling processed by our agents/engineers based on the defined handling process, customer experience guidelines,

Technical accuracy, customer service performance, and conformity.

Assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for
enhancements to training materials as needed to enhance the overall customer’s experience.