Property Manager (Airbnb)

The Property Manager plays a vital role in the operations of the Company and is responsible for overseeing a portfolio of properties listed on our short-term rental website and ensuring their smooth operation and profitability. This role requires a combination of customer service skills, property management expertise, and business acumen to maximize guest satisfaction and property revenue.

Responsibilities:
1. Guest/Client Communication and Experience: Act as the primary point of contact for guests, responding to inquiries, booking requests, and resolving any issues during their stay.
2. Oversee Property Upkeep: Oversee property maintenance and cleaning schedules to ensure properties meet high cleanliness and safety standards.
3. Critical Issue Escalation: Direct pressing concerns to the Team Lead on time.
4. Property Onboarding: Coordinate with property owners to onboard new properties onto the Short-term rental platform, and help set up the property before it gets live.

Requirements:
At least 3 years of experience working as CS, property manager or VA
Experience working with Airbnb, VRBO, and bookings.com
Strong Communication
Must be articulate and responsive.
Proactive Mindset
Embrace a "We’ll get it done" attitude.

Flexibility to work evenings, weekends, and holidays as needed. This will be a 5-day work week with a rotating schedule.