Patient Coordinator (Clinic Administrative Assistant - WFH)

Company: Call Hero Technologies Inc
Company Website: www.mycallhero.com
Company Location: Burnaby, Canada
Office Hours : 8:00am – 8:00pm PST

We are looking for a compassionate and detail-oriented Clinic Administrative Assistant to join our team. You will be the first point of contact for patients, ensuring a welcoming experience while managing clinic operations efficiently.

Work Duration: Full Time
Working Schedule : to be discuss
Rate: Php45,000 monthly

** NOTE: (Please read before applying):
Please be advised that our company is currently looking for candidates without engagement with other clients or companies. The role may also involve Saturday and Sunday shifts.

If you are comfortable with these conditions meet our qualifications and are excited about the opportunity, please fill out the Google form: https://forms.gle/n9kTxuguVNVyKK2MA

Qualifications:

> At least 2 years experience as a Virtual Assistant preferably in a healthcare setting (eg. Physiotherapy, Dental clinics, Osteopathy, Chiropractic's, Naturopathy, Mental Health etc.)
> Experience in healthcare administration or patient coordination (preferred).
> Strong communication and customer service skills.
> Background in digital marketing for a medical clinic is a plus.
> Familiarity with healthcare software tools (EMR/EHR -> WEBPT, JANE APP, PracticeQ, Juvono etc.) and Web-based tools (Wix, Canva, GoHighLevel).
> Knowledgeable with MS Excel, Google Workspace (Google Spreadsheet, Google Docs, etc.)
> Experienced in handling insurance claims (MVA,WSIB, BlueCross, Sun life, etc.) , billing, etc.
> Detail-oriented, tech-savvy, and able to multitask.
> Professional, compassionate, and patient-focused.

Responsibilities:

> Greet and assist patients warmly via phone and email.
> Explain basic ketamine treatment information (training provided).
> Manage calls, emails, faxes, and patient inquiries promptly.
> Verify patient information and maintain accurate medical records.
> Schedule and confirm appointments, track follow-ups, and handle referrals.
> Ensure confidentiality and security of patient data.
> Support marketing efforts, including email campaigns, social media, and website updates.
> Assist with clinic operations as needed.

** NOTE: (Please read before applying):
Please be advised that our company is currently looking for candidates without engagement with other clients or companies. The role may also involve Saturday and Sunday shifts.

If you are comfortable with these conditions meet our qualifications and are excited about the opportunity, please fill out the Google form: https://forms.gle/n9kTxuguVNVyKK2MA