Patient Collection Specialists

We are searching for Patient Collection Specialists - In this position you will follow-up on aged accounts receivable to help ensure continuity of cash flow and to help secure resolution of account balances. We need someone who has knowledge of government, commercial and managed care reimbursement guidelines.

Responsibilities:

Performs audits of patient accounts to ensure accuracy and timely payment.
Evaluates patient accounts to determine appropriate responsibility
Contact patients regarding delinquent accounts and arrange mutually acceptable payment schedules.
Demonstrates the ability to deal with patients regarding sensitive financial matters and recaptures unpaid balances.
Receives and resolves patient billing complaints and questions.
Performs reconciliation of refund accounts; attaches documentation and forwards to Billing Manager to process refund checks.
Identifies problems on accounts and follows through to the conclusion.
Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met; contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts.
Prepares write-off requests with appropriate documentation and submits to supervisor and/or Billing Manager.
Processes patient correspondence, including denial follow-up within 48 hours of receipt.
Works with provided aging to monitor patient account aging and follow up appropriately.
Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.

Qualifications:
A minimum of two (2) years in collections and/or insurance follow-up.
Knowledge of government, commercial, and managed care reimbursement guidelines
Familiarity with all federal, state, and local legal aspects of collection activities
Ability to communicate effectively both oral, written and good interpersonal skills
Decision-making skills
Professional courtesy
Eclinicalworks software experience is a plus.

Skills:
Access to a quiet workspace, your computer, high-speed internet, and a hands-free headset/noise cancelation for receiving calls and making calls.
Clear English Communication. Strong communication skills are essential for collaborating with colleagues and patients.
Organizational Skills. Be well-organized and detail-oriented, with excellent problem-solving abilities.
Self-Regulation. Prioritize tasks independently and manage your responsibilities effectively.
Data Entry Proficiency: Accurate data entry is crucial for successful billing and collections.
Comfort with Direct Communication: Interact confidently with patients, managers, and team members.
Previous experience working from home is required.
Proficiency in medical billing and collections processes.
Compliance with HIPAA privacy regulations.