Full Time
1100
40
Apr 17, 2024
Position Purpose:
The Table of Contents (“TOC”) Supervisor will be responsible for the employees in his or her department, consisting of five to six people. The TOC Supervisor will be the first contact person for the TOC team to answer questions, train new TOC team staff members, and contact clients if the tea
The TOC Supervisor will also be responsible for ensuring that the assigned TOC tea
Primary Function:
The TOC Supervisor will act as liaison between TOC tea
Required Skills:
• Ability to effectively communicate to the Outsource Manager:
o when a tea
o when a question cannot be answered,
o when additional training may be needed,
o when a client concern cannot be addressed and must be escalated,
• Other concerns as they arise
• Ability to quickly solve problems or to know when to escalate an issue
• Ability to multi-task and manage time
• Ability to periodically research and updated country conditions
• Working knowledge of INSZoom, Adobe, Microsoft Word, and Google Products
Preferred Skills: Fluent in Spanish and English
Education: High School Diploma/GED with some college
Work Status: Full-time
*To be considered for the position please put "Starfish Helper" in the Subject Line and send your CV and letter of interest to