Ops Manager / High Level Executive Assistant / EOS Integrator

If you're someone with a passion for organization, operational excellence, and creative problem-solving, you might be the person we’re looking for to join Kids Cartoon Academy. We're a fast-growing, online art education company dedicated to helping kids boost their confidence and creativity through fun and engaging cartoon drawing lessons. Our CEO and small team of VAs have grown the company from scratch to serve over 1,000 monthly paying members, teach over 40,000 more through online workshops and camps, and make $50k USD in recurring revenue—all in less than three years, and we aim to double in size in 2025. We have many exciting projects lined up this year, and we need a high-level Integrator/COO/Executive Assistant to help bring them to life. Our goal is to grow as the best online learning option in the world for kids who love to draw cartoons.

A FEW QUESTIONS:
Are you a master of detail, structure, and follow-through, and proud of it?
Do you love learning new platforms and programs, as long as they work?
Are you great with people—able to build strong relationships while keeping everyone aligned and focused?
Do you get along well with others and help them get things done?
Are you the go-to person for turning big ideas into actionable steps?
Are you able to work at least half of your shift as daytime Eastern Time hours, including Saturdays 10 am-1 pm ET?
Are you ready to oversee the projects and tasks of a small team of contractors and ensure their completion and quality?
Do you love watching from the back of the stage, knowing that the show was able to go on because of all your behind-the-scenes work?

This role involves daily collaboration and close communication with our founder, Daniel Grissom, and our small team of contractors. This position is part-time with the potential to be full time, with occasional evening and weekend hours required, especially during launch periods for our programs.

Our main source of customer acquisition and revenue has been through online live launching with a closed membership model. I don't need you to be an Internet marketing expert yourself. But I do need you to have a good understanding of how online marketing works, including lead magnets, opt-in pages, sales pages, email marketing processes, webinars, Facebook marketing, etc. (If any of those phrases are brand new to you, this likely is not the perfect position for you.) I need you to make sure that our brand stays consistent and reliable, from start to finish, with each project we put out.

I'll be straight with you: This position has high expectations.

But if you're the person I'm looking for, you're the type who gets motivated by high expectations.

DUTIES AND RESPONSIBILITIES:
Thinking this gig is tailor-made for you? Read on to learn more...

Lead Operations: Integrates all major operating functions of the business. Ensures everyone is rowing together in the same direction. Can oversee the day-to-day operations of the business. Models the way, always working toward the greater good of the business.

Support the Visionary CEO: Partner with CEO and Visionary Daniel Grissom to translate big-picture ideas into clear, actionable plans. Free up his time so he can focus on the highest drivers for the business and his unique zone of ability, including marketing, campaigns and promotions, art, writing, and teaching. (He is currently wearing way too many hats.) Maintain a high level of mutual respect and support to achieve company goals. Realizes the unique contributions and ideas that the CEO has, possess an ability to filter and translate those ideas into functional plans for the company.

Manage Projects and People: Oversee our team members, including instructors, ops and customer support VAs, community managers, and other VAs. Ensure timely and effective communication, and coordinate progress updates. Highly skilled in project management. Interview and recommend candidates for new hires.

Review Team and SOP Efficiency: Review current SOPs and the work of various VAs to ensure streamlined efficiency and consistency, improve quality, and cut costs. Help develop lacking SOPs.

Problem Solve: Tackle issues head-on, resolve conflicts constructively, and ensure a healthy, cohesive team environment.

Quality Control: Responsible for knowing if the work being delivered by the team is on brand and of appropriate quality.

High Level Executive Assistant: A small amount of your time will be spent completing other administrative tasks of the business or supporting the CEO in his schedule and tasks, with the ability to delegate some appropriate tasks to a team of VAs.

POSITION DETAILS

Here's who this position is NOT for:

Those looking for a "side job" while growing their own business.
People who have a lot going on already and don't have the time and focus to really dive in.
The people who haven't read a non-fiction book (or listened to a podcast) about business or marketing in a very long time.
Those who prefer to be front-facing in the business.

However, this position is for a person who:

Is resourceful.
Can handle stress and tight deadlines.
Works very well with other people and can build rapport quickly with both team members and vendors.
Has great attention to detail and brand quality.
Is not locked into just working 9-5 but embraces a "until it gets done" attitude.
Is a high-functioning communicator.
Dependably demonstrates a relentless obsession with values alignment, focus, organization, simplicity, and clarity.
Takes ownership and pride in their work.
Is not afraid of new challenges.
Loves learning new things and can implement new ideas quickly.
Adapts really well to changes on-the-go.
Is technologically savvy.
Can handle direct & blunt feedback.
Can juggle lots of moving pieces while staying collected.

Here's what the right person will love about this position:

Passion: You'll be paid to do what you already get a kick out of: learning new ways to make things work. We are open to your ideas and guidance on how to improve the business.
Flexibility: You’ll join a small tight-knit company that can pivot quickly, improve rapidly, and have maximum impact. You'll also get to do your work from anywhere: your living room, the coffee shop, a hotel pool...
Impact: You'll be part of a mission-driven company that empowers kids to embrace their unique creative spark, develop their artistic skills, and boost their confidence. You’ll have a direct role in changing the lives of thousands.

OUR TEAM VALUES:

Dedication: Hungry for achievement despite challenges.
Compassion: We are our customer’s biggest cheerleaders/supporters. We show empathy to understand and improve the customer experience, and we celebrate their wins along with them.
Impact: Fanatical attention to detail and consistency. You realize that every task you complete has an impact on the team and/or customer. If you’re not sure how it does, then you ask.
Whatever It Takes: Resourcefulness. All hands-on deck during launches because the whole team takes responsibility for the most important revenue events of the company.
Innovation: Carefully-crafted, focused innovation. Constantly learning and improving. Moving very quickly to keep up with the fast pace of change. Ability to shift tasks or focus quickly without wasting time or resources.
Proactive Ownership: We don’t just identify problems—we own them. We take the initiative to solve challenges, improve processes, and contribute to the company’s growth without waiting for direction. Our team believes that every member has the power to make a positive impact, and we each step up to ensure success.

HOW TO APPLY:
If you’re ready to take on this exciting role, apply via Online Jobs below by answering the following:

1. Complete the personality assessment at 16personalities.com and include your results.
2. Include a link to your resume and cover letter. Cover letter should explain how your previous experience and roles enable you to immediately contribute in your role as Ops Manager/Integrator/EA with Kids Cartoon Academy.
3. Explain what you would do in your first 90 days to onboard and start making positive contributions to the company and the bottomline (how would you create the revenue for your salary within 90 days?).
4. Give me an example of a cost-cutting/cost-saving measure that you implemented proactively.
5. Tell me about a time you needed to implement a new (or significantly raise an existing) performance standard for your team. Why did you need to raise it? How did you communicate this change? How did the affected employees respond when they were told? Were people able to meet the new performance standard? If not, why not?)
6. 2-3 sentences on why we should hire you.

When applying, use 5-15 AP points.

WHAT WE DO:
At Kids Cartoon Academy, we help kids develop their drawing skills and confidence so that they can make art they love, overcome their inner critic and external discouraging factors, and are set up to pursue a creative life. Through engaging classes and community, we support parents and inspire kids ages 6-14 to develop their talents in a fun, structured environment.

Meet the Founder and CEO: Daniel Grissom, artist and educator, built Kids Cartoon Academy from scratch with a vision of making art fun, accessible, and transformative for kids everywhere. He’s committed to providing an environment where kids feel inspired and supported to develop their talents. He knows what it’s like to not have support for his creativity as a kid—he gave up on his creative dreams and stopped drawing for 20 years. Fortunately, he rediscovered his love of art as an adult and started Kids Cartoon Academy to make sure creative kids around the world don’t lose their creative spark like he once did.

If you’re ready to take on a role with leadership potential, enjoy handling all the details, and are excited about supporting a creative mission, this might be the perfect position for you!