Operations Specialist

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TYPE OF WORK

Full Time

SALARY

55,000

HOURS PER WEEK

40

DATE POSTED

Feb 4, 2025

JOB OVERVIEW

About Us:
At BrightDrop Virtual Assistants, we pride ourselves in only hiring the most talented & experienced virtual assistants in the Philippines. We have been in the business of contracting people to work from home since 2014.

About the job:
We are looking for a dedicated OPERATIONS SPECIALIST to place with our clients who are in the IT industry. As an Operations Specialist, you will play a crucial role in ensuring the seamless execution of daily operations within the organization. Your responsibilities will include:

Assisting in developing and improving standard operating procedures (SOPs).
Coordinating schedules and task assignments for internal teams.
Supporting the implementation of tools and software to streamline business processes.
Helping to update and optimize the company’s ticketing and billing platform to enhance efficiency and streamline operations.
Preparing proposals, quotes, and contracts for clients.
Updating and maintaining the customer relationship management (CRM) system.
Coordinating marketing campaigns, analyzing their performance, and preparing reports.
Handling administrative tasks such as scheduling meetings, preparing agendas, and managing calendars.

Qualifications:

Experience: 2-4 years of experience in an operations or process improvement role.
Skills: Strong analytical, problem-solving, and project management skills.
Proficiency: In using data analysis and project management tools.
Communication: Excellent verbal and written communication skills.
Attention to Detail: Demonstrated ability to manage multiple tasks and projects simultaneously while maintaining high standards.
Adaptability: Ability to thrive in a fast-paced, dynamic environment.

Required Equipment:

Hardwired Internet
A laptop or desktop with sufficient RAM, processor (at least i5 8th Gen and 8GB RAM), and a wired internet connection is a MUST
Availability to work from Mon-Fri 9am-5pm EST

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