Operations & Client Success Coordinator

Please complete this form to apply: ---------- About Us

Upward Entertainment Marketing (UEM) is a specialized digital marketing agency serving Family Entertainment Centers (FECs), trampoline parks, bowling centers, adventure parks, and other location-based entertainment businesses across the United States.

We help our clients grow through website design, local SEO, Google Ads, Meta Ads, reputation management, listings management, email marketing, analytics, and reporting.

Position Overview

We are seeking a highly organized Operations & Client Success Coordinator to support client onboarding, project coordination, vendor management, and day-to-day operational tasks.

This role is ideal for someone who enjoys organization, communication, problem-solving, and ensuring that projects move forward efficiently. The successful candidate will serve as the central coordinator between clients, vendors, and internal tea ---------- mbers.

Key Responsibilities

Coordinate client onboarding and implementation projects

Request and organize client logins, assets, and information

Schedule meetings and maintain project timelines

Track onboarding and recurring service deliverables

Coordinate tasks between internal tea ---------- mbers and external vendors

Follow up on outstanding items and maintain accountability

Maintain project management systems and documentation

Assist with client communications via email and messaging platforms

Prepare project updates and status reports

Support ongoing operational improvements and process documentation

Qualifications

Excellent written English communication skills

Strong organizational and project management abilities

High attention to detail

Ability to manage multiple projects simultaneously

Experience with digital marketing agencies preferred

Experience with Go High Level, Google Workspace, Trello, or similar tools is a plus

Self-motivated and dependable

Comfortable working independently in a remote environment

Success in This Role

Success will be measured by:

Timely completion of onboarding tasks

Clear communication with clients and tea ---------- mbers

Accurate project tracking

Consistent follow-through

Ability to reduce bottlenecks and improve operational efficiency

Position Type

Part-time initially with potential for increased responsibilities as the company grows.

20-25 hours per week at $8–10/hr initially (depending on experience)