Operations Assistant Manager

We are seeking an experienced and motivated Operations Assistant Manager to serve as the right-hand to our CEO. In this role, you will be instrumental in managing and optimizing the day-to-day operations of our company. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about driving operational excellence.

Key Responsibilities
As our Operations Assistant Manager, you will oversee the following departments:

Human Resources (HR)
Dispatch
Scheduling
Customer Support / Claims
Weekly Responsibilities Include:

Dispatch Coordination: Perform 3-5 dispatches per week to maintain operational awareness.
Communication: Make confirmation calls to ensure service reliability.
Job Review: Collaborate with the Customer Support team to review and close-out all jobs.
Cancellation Management: Assist in saving pending cancellations and resolving negative job outcomes.
Claims Management: Help escalate and manage damage claims.
Reputation Management: Work to remove negative reviews.
Financial Oversight: Process mover payments and manage PnL responsibilities.
Team Leadership: Lead daily huddles with operations departments to ensure alignment and efficiency.
Process Improvement: Update playbooks and implement strategies to improve overall company efficiency.
Schedule
Monday – Saturday: 9 AM - 5 PM CST
Sunday: Day off
What We’re Looking For
Proven leadership experience, preferably in operations or logistics.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and departments simultaneously.
A proactive, problem-solving mindset with attention to detail.
Experience in managing PnL and achieving operational KPIs is a plus.
Ability to work collaboratively with senior management and across teams.
Why Join Us?
At [Company Name], we value operational excellence and teamwork. As the Operations Assistant Manager, you’ll have a pivotal role in shaping the future of our company by directly supporting our CEO and driving efficiency across key departments. If you’re ready to take on a challenging and rewarding role, we’d love to hear from you.