Operation and Guest Management Virtual Assistant

Job Description: We are looking for an experienced Operations and Guest Management VA to manage guest communications, booking schedules, and coordinate cleaning and maintenance services for our Airbnb properties. The ideal candidate must have hands-on experience with Airbnb operations and property management systems such as Hostaway. As the primary point of contact for guests, you will ensure smooth day-to-day operations and consistently deliver outstanding guest experiences.

Qualifications:

• Minimum 2 years of experience in Airbnb operations and guest management.
• Proficient in using property management systems like Hostaway.
• Proficient in using Monday.com
• Include Zen + Job Position in your Subject this will help me prioritize your application
• Strong background in customer service, with excellent problem-solving skills.
• Outstanding communication and organizational abilities.
• Ability to work remotely and manage operations efficiently.

Roles and Responsibilities:
• Serve as the primary point of contact for guests, handling inquiries, managing bookings, and resolving guest-related issues.
• Coordinate with cleaning and maintenance teams to ensure properties are prepared for guest arrivals and kept in top condition.
• Coordinate with the guest communication team and lead in the operation of handling guests
• Manage booking schedules and availability across Airbnb, ensuring smooth calendar coordination and timely updates.
• Use Hostaway or similar property management systems to manage guest communications, reservations, and operational workflows.
• Troubleshoot operational issues and work with vendors and property owners to resolve them quickly.
• Maintain accurate records of guest stays, issues, resolutions, and other operational details.

Skills Required:
• Proven experience with Airbnb operations and property management systems (e.g., Hostaway).
• Strong communication and customer service skills with a focus on guest satisfaction.
• Ability to manage multiple properties and coordinate cleaning, maintenance, and bookings.
• Excellent organizational skills and the ability to handle guest complaints calmly and effectively.

Offer:
• Salary range: $400 - $600/month, based on experience and qualifications.
• Monthly bonus and Quarterly Assessment
• Fully remote position with flexible hours.
• Opportunity to work in a growing Airbnb co-hosting business.
• Potential for career growth and development within the company.

1. Submit your resume highlighting your experience and any relevant knowledge of Airbnb or property management.
2. Include a brief cover letter explaining why you are a great fit for this role