Omni-Channel Customer Experience Agent

Omni-Channel Customer Experience Agent

**Who We Are**

Brolly Labs is an incubator of services, software, and AI brands. We forge partnerships with firms in e-commerce, legal, healthcare, and software sectors, offering human-centric services. Our growing team comprises customer service representatives, virtual assistants, operations experts, and IT professionals, among others.

With a substantial workload ahead as we expand rapidly, we're dedicated to recruiting only the top 1% talent, the cream of the crop—individuals who are quality-obsessed, deeply committed, and genuinely passionate about the work they do. We seek those who have both the skills and the heart to bring their A-game every single day and thrive in our ever-changing, dynamic environment.

**What You’ll Do**

As an omni-channel customer experience agent, you are expected to:
- Handle customer inquiries and assist with orders and exchanges via phone, email, and chat.
- Provide product information, process orders, track shipments, and manage returns and exchanges.
- Investigate, diagnose, and resolve technical/product/process issues by helping customers identify root causes and provide solutions.
- Stay updated on products and policies and provide accurate information.
- Meet performance metrics.

**Who You Are**

We’re looking for someone who meets the following requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

- 2+ years of experience in a customer-facing role (emails, chats, phones).
- Background in e-commerce or technical accounts (e-commerce preferred).
- Familiarity with applications such as Gorgias, Zendesk, Kustomer, Recharge, Shopify, and Confluence is advantageous.
- Excellent English language skills, both spoken and written, with clarity, precision, and grammatical accuracy.
- Proficiency in American slang (natural English) for effective written and verbal customer communication.
- Exceptional communication skills with a friendly, empathetic, and upbeat tone.
- Quick thinker who is proactive and adaptable in diverse situations.

**Technical Requirements**

- High-speed internet (minimum 20 Mbps or fiber connection)
- Noise-canceling headset
- Fast computer
- Power and internet backup required

**Expectations**

- Rate starts at $4 to $4.50 per hour depending on skills and experience
- Timezone: Eastern or Pacific
- Full-Time Role

**How to Apply**

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through the provided Google Form. Note that only applications submitted using the form will be considered. Thank you.

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