NOW HIRING! – Customer Service Representative for TestStripBank.com

Join Our Growing Team – Work from Home!
Are you a detail-oriented, self-motivated problem solver with a passion for helping others? Are you looking for a remote, full-time position with room to grow? If so, Upgrade to see actual info wants YOU!
We are a fast-growing company in the medical supply industry, and we are seeking a highly skilled Customer Service Representative to join our team and help us provide an exceptional experience for our customers.

Why You’ll Love This Job:
$4/hr starting pay – with room for growth
Work from the comfort of your home
Full-time position (40 hours/week)
Performance-based raises offered quarterly
Ample opportunities for career advancement

Job Details: • Position: Retail Purchasing Customer Service Representative • Location: Remote (Work from Home) • Schedule: Monday to Friday, 9:00 AM – 5:00 PM CST • Pay: $4/hr + quarterly performance reviews and raises

What You’ll Be Doing:
Customer Support:


Answer incoming phone calls and respond to emails and support tickets
Resolve customer issues professionally and efficiently
Ensure customer satisfaction by maintaining a positive experience
Order Management:


Confirm orders are recorded accurately in the system
Update the team on customer payment information or address changes
Manage local deals and make sure they are properly recorded for the warehouse
Communication:


Engage with customers through phone and email to resolve issues
Make outbound calls to resolve order or payment issues
Maintain a professional and friendly relationship with customers
Team Collaboration:


Work with the warehouse and operations team to ensure smooth customer transactions
Escalate complex issues when necessary

What We’re Looking For:
Experience: At least 1 year of customer service experience required


Skills:


Excellent written and spoken English (MUST provide a voice sample)
Proficient in computer use (CRM experience is a plus)
Strong attention to detail and ability to work under pressure
Personality:


Self-motivated and able to work independently
Detail-oriented and solution-focused
Professional and positive attitude
Equipment:


Fast and reliable internet connection with no frequent blackouts
Computer with webcam and headset (for VoIP calls)

Bonus Points If You:
Have experience with retail purchasing or e-commerce
Have worked with platforms like Shopify, Odoo, or similar

How to Apply: Submit your resume along with a voice sample answering the following qualifying questions:
Why are you interested in this role?
What experience do you have that makes you a good fit?
How do you handle difficult customer situations?
Please upload your voice sample to Google Drive and share the link with your application.

Join our team at Upgrade to see actual info and grow with us! APPLY NOW – We can't wait to meet you!