Medical Coordinator

Please send your resume to Upgrade to see actual info using "OLJ - Customer Support Specialist"

Training Schedule:
- Duration: 3 weeks
- Hours: 7:30 AM - 4:00 PM, Monday - Friday

Actual Scheduled Shift:
- Hours: 10:00 AM - 6:00 PM, Monday - Friday

Permanent Remote / Work-from-home / Full-Time
Graveyard Shift / Night Shift (at least 2 years of graveyard experience is a must)
Salary Range: 30,000 - 40,000 (Depending on your experience) + HMO Benefits with Maxicare
PH Holidays and PTO Leaves

Position Overview:
We are seeking a proactive Direct to Consumer Support Specialist to facilitate communication between patients, pharmacies, and healthcare providers.

Key Responsibilities:

- Place orders with pharmacies and ensure timely fulfillment
- Update patients on order statuses and provide exceptional customer service
- Resolve shipping issues with pharmacies promptly
- Coordinate screening appointments with healthcare providers
- Maintain accurate records of interactions and order statuses
- Collaborate with teaUpgrade to see actual infombers to improve patient satisfaction

Qualifications:
- Strong communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Familiarity with pharmacy operations or healthcare support is a plus
- Detail-oriented with excellent organizational skills

Preferred Skills:
- Experience in customer service or healthcare
- Strong troubleshooting and problem-solving abilities

Requirements:
- Comfortable using time tracker tools like Time Doctor
- Highly motivated and organized
- Fluent in English - excellent written and verbal communication
- Proficient on a computer and in Microsoft Office (Outlook, Word, Excel)
- High-quality noise-canceling headset
- High-speed internet (50+ Mbps) with backup internet
- High-speed computer with a working webcam also must have a backup computer
- A quiet working environment free of outside noise (cars, animals, others working)