Linux Technical Support Representative

Join our fast-growing company as an English-speaking Technical Support Representative for Datacenter with C1 Level written and spoken English language.

It is a remote full-time position!

Schedule: Mon-Sun; 24/7, 9h shifts, morning, afternoon, night

At Mindy Support you have a great opportunity to get:
Experience in the international company working with people around the globe.
Compensation – $850 during probation period (2 months) , then $950
after trial period.

Your responsibilities:

-Provide technical support via email (ticket system) in English
-Assist customers with common issues, including:
* Website downtime and email problems
* Server outages, security breaches, and compromised systems
* Managed server tasks (backups, migrations, configurations)
* Offer internal support for 1st-Level Support inquiries.
-Handle server provisioning, including:
* Setting up new V-Host infrastructure
* Coordinating new customer orders and hardware provisioning
-Monitor server health and proactively react to issues such as:
* Disk failures, packet loss, server downtime
* Spam-related issues within mail infrastructure
* High temperature warnings and performance anomalies


Requirements/
necessary experience:


* Education & Certifications (optional): Bachelor's degree in
IT, Computer Science, or related field (preferred). Certifications
like CCNA, CompTIA Network+, or equivalent are a plus.
* Technical Knowledge: Experience working with
computer/server hardware; Linux Shell/Terminal administration
skills (essential); Basic understanding of networking protocols ,
firewalls, VPNs, and monitoring tools; Experience with
Windows Server Administration.
* Experience: 1-3+ years in a NOC, IT support, or Cloud
administration role.
* Troubleshooting Skills: Ability to diagnose and resolve
network, server, and connectivity issues efficiently.
* Monitoring & IUpgrade to see actual info Management: Experience using NMS
tools, handling alerts, and escalating critical iUpgrade to see actual info.
* Operating Systems: Familiarity with Windows, Linux, and
cloud environments.
* Security Awareness: Knowledge of cybersecurity best
practices, intrusion detection, and network hardening.
* Communication & Collaboration: Strong verbal/written skills
to document iUpgrade to see actual info and coordinate with teams.
* Cloud Services knowledge


Soft skills:

- Problem-Solving
- Attention to Detail
- Communication
- Teamwork
- Time Management
- Adaptability
- Critical Thinking
- Customer Focus
- Stress Management
- Initiative

Hard Skills:

- Customer service
- Network Protocols & Troubleshooting
- Network Monitoring & Management
- IUpgrade to see actual info & Alert Management
- Remote Troubleshooting
- Real experience with SaaS, PaaS, IaaS


Mindy-support is a global company. We empower businesses globally through providing remote assistants and outsourced teams specialized in customer support, tech support, and agile sales and marketing support.
Grow your Career with Mindy Support NOW!