Junior IT Engineer

We’re a US-based Managed Service Provider (MSP) hiring a motivated Junior IT Engineer (Level 1.5) to join our remote team. This role sits between Level 1 and Level 2, ideal for someone with a year or two of hands-on IT support experience who’s ready to take on more responsibility, learn MSP best practices, and begin handling escalations and small projects under mentorship.

If you enjoy troubleshooting, customer-facing support, and growing technical skills in Microsoft 365, endpoints, and basic networking, this role is for you.

What you’ll do
• Provide day-to-day remote support for end users: desktops, laptops (Windows & Mac), printers, and common software applications
• Triage tickets in the PSA/ticketing system, resolve routine issues, and escalate appropriately to senior engineers
• Assist with account lifecycle tasks: user onboarding/offboarding, password resets, mailbox access, and permissions
• Perform basic Microsoft 365 tasks (user creation, license assignment, mailbox troubleshooting) and assist with Intune enrollment/device management
• Support routine PC maintenance, imaging, software installs/patching, and hardware swaps
• Help troubleshoot basic network issues (connectivity, Wi-Fi, VPN) and escalate network/security issues to L2/L3
• Document work clearly in ticketing and knowledge base articles for repeatable solutions
• Participate in scheduled maintenance, backups validation, and simple project tasks under guidance
• Provide excellent customer service and clear communication to clients and internal stakeholders

Technologies you’ll work with
• Operating systems: Windows 10/11, macOS (basic)
• Microsoft 365 (Exchange Online, Teams, OneDrive) and Azure AD/Entra ID fundamentals
• Endpoint management: Intune (or other MDM) basics
• Basic networking: switches, Wi?Fi, VPN troubleshooting; familiarity with Cisco/Ubiquiti/Fortinet is a plus
• PSA/RMM: ConnectWise, NinjaOne, Datto RMM, or similar (experience preferred but not required)
• Virtualization/backup fundamentals: VMware ESXi, Veeam (basic exposure is helpful)

Minimum qualifications
• 1–3 years of hands-on IT support experience (help desk, desktop support, or similar)
• Solid customer service and communication skills — able to explain technical issues to non-technical users
• Strong troubleshooting mindset and willingness to learn through hands-on work and mentoring
• Experience using ticketing systems and documenting work clearly
• Reliable remote work setup (quiet workspace + stable internet)

Strongly preferred / nice-to-have
• Prior MSP or multi-client support experience
• CompTIA A+ or Microsoft Fundamentals (or similar) certification
• Basic PowerShell or scripting familiarity for simple automation tasks
• Experience with Intune/MDM enrollment and basic Azure AD tasks
• Exposure to networking hardware (Ubiquiti, Cisco, Fortinet) or VPN troubleshooting

Why Join Us?

We believe in creating an environment where our tea ---------- mbers can thrive both professionally and personally. Here’s what we offer:

*Career Growth: Paid certifications, training, and structured onboarding to help you advance your skills.
*Attractive Compensation: Competitive salary, performance-based incentives (monthly profit share and end-of-year bonus), and 13th-month pay.
*Health & Wellness: Monthly healthcare allowance to support your well-being.
*Work-Life Balance: 100% remote work with company-provided equipment.
*Supportive Culture: Be part of a forward-thinking team that values collaboration, innovation, and having fun while doing great work.

What Sets Us Apart?

*Performance-Based Rewards: Monthly profit sharing and bonuses for high-performing tea ---------- mbers.
*Continuous Learning: We invest in your growth with paid certifications and training.
*Collaborative Environment: Work with a team that values your input and supports your success.
*Flexibility: Enjoy the freedom of remote work while contributing to impactful projects.

How to Apply
If you’re ready to take your IT career to the next level, we’d love to hear from you! Apply now and join a team that’s passionate about technology, growth, and delivering exceptional service.

**Submit your application and include the numbers (1945) in your subject line. This helps us ensure you’ve read the full job description.

**Please also attach your updated CV to your application or provide a link to your CV. Applications without a CV will not be considered.

**Currently looking for candidates in NCR or nearby areas of the Philippines

*** The working hours for this role are 8:00 AM to 5:00 PM CST or 2:00 PM -11:00 PM CST with an hour of Lunch break, Monday to Friday.

We look forward to hearing from you.