IT Systems Engineer & Helpdesk Specialist (HaloPSA & NinjaOne fluent/proficient)

Company: StoverTech
Position: IT Systems Engineer & Helpdesk Specialist
Location: Remote (San Diego, CA)

About Us:
StoverTech is a growing MSP/IT services company based in San Diego, CA. We're passionate about delivering personalized IT solutions to a diverse clientele, ranging from individual home users to small businesses to mid-sized architecture and engineering firms. We foster a collaborative and results-driven environment where exceeding client expectations is our priority.

About the Role:
We are seeking a skilled and motivated individual to join our team in a dual role. This position offers the exciting opportunity to manage and automate IT services, troubleshoot issues with end-users via the service desk, ticketing, and remote access, as well as configure and optimize our core PSA platform, HaloPSA.
This is initially a part-time position with the potential to transition to full-time based on performance and mutual interest.

Responsibilities:
• Technical Support & Automation:
- Deploy and manage software updates for clients' line-of-business applications using PowerShell scripts and NinjaOne.
- Develop and implement scripting solutions within NinjaOne to enhance functionalities and automate tasks.
- Troubleshoot and resolve technical issues for clients though our ticketing system in HaloPSA.
- Create and maintain comprehensive IT documentation.
- (Potential future responsibilities: Google Workspace/O365 administration, new client onboarding / core software stack deployment, MFA configuration, password management rollout/deployment, onboarding/offboarding of users in clients’ environments)
• HaloPSA Administration & Optimization:
- Complete the setup and customization of HaloPSA to meet our specific MSP needs, including but not limited to: branding, ticket types, ticket flows, agent/ticket time tracking.
- Integrate third-party software and automate processes via APIs as needed (e.g., NinjaOne, QuickBooks, CIPP).
- Configure automated client billing based on service usage (e.g., cloud storage costs, license/seat usage, etc.).
- Build a customized Service Desk with relevant ticket types.
- Develop a comprehensive Knowledge Base and client portal.
- Collaborate on the improvement and streamlining of ticketing processes in HaloPSA.

Qualifications:
• Essential:
- Minimum of 2 years of experience with HaloPSA – both on the configuration AND the front-end / service desk sides.
- Minimum of 2 years of experience with NinjaOne – again both on the configuration AND technician/agent sides.
- Minimum 1 year of experience writing and editing PowerShell scripts for automation of IT tasks.
- Strong understanding of Active Directory, Group Policy, and Intune.
- Excellent problem-solving and analytical skills.
- Strong English written and verbal communication skills.
- Ability to work independently and as part of a team.
- Prior experience working for an MSP.
- Ability to work during normal California business hours.
• Highly Desirable:
- Knowledge of QuickBooks integration for automated invoicing.
- Familiarity with API integrations and automations; especially between HaloPSA and NinjaOne.
- Experience with Microsoft 365 and Google Workspace.
- HaloPSA Certification for having completed the HaloPSA Academy
- NinjaOne Certification for having completed NinjaOne’s Academy
- Knowledge of / familiarity with Cybersecurity Maturity Model Certification (CMMC) 2.0 (https://www.cisa.gov/resources-tools/resources/cybersecurity-maturity-model-certification-20-program)
- Knowledge of / familiarity with NIST SP 800-171 Rev. 3 (https://csrc.nist.gov/pubs/sp/800/171/r3/final)


How to Apply:
Please submit your resume and a cover letter that addresses the following:
• Why you are a good fit for StoverTech and these varying roles/tasks.
• How your skills and experience specifically align with the responsibilities outlined above.
• Apply with 9 Apply Points.
• Please include your favorite dessert in the message subject and end your cover letter with your favorite movie quote (to show you've read the entire posting).

Please note: Applications that do not include the above elements will not be considered.
We look forward to hearing from you!