Hybrid Customer Service Team Lead / Agent

**Who We Are**

Brolly Labs is an incubator of services, software, and AI brands. We forge partnerships with firms in e-commerce, legal, healthcare, and software sectors, offering human-centric services. Our growing team comprises customer service representatives, virtual assistants, operations experts, and IT professionals, among others.

With a substantial workload ahead as we expand rapidly, we're dedicated to recruiting only the top 1% talent, the cream of the crop—individuals who are quality-obsessed, deeply committed, and genuinely passionate about the work they do. We seek those who have both the skills and the heart to bring their A-game every single day and thrive in our ever-changing, dynamic environment.

**Who You Are**

Minimum of 3 years of experience in customer service
Minimum of 2 years of experience in leadership
Experience handling e-commerce accounts
Has taken a leadership or management role previously
Exceptional communication skills, both verbal and written
Strong leadership and management skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Knowledge of customer service best practices and industry trends
Experience working with clients in a remote or virtual environment
Experience with e-commerce clients and applications (like Zendesk, Gorgias, Kustomer, Shopify, etc.)
Outgoing and confident - you should be comfortable communicating with others and should not be hesitant to speak up or ask questions when needed
Confident in verbal communication with clients themselves
Honesty and transparency in all facets of work

**What You’ll Do**

Handle customer service tickets for top-notch service with a customer-focused mindset
Handle 2-3 clients simultaneously (2 on a run-rate basis)
Data reporting
Account Management and Proactive Client Communication

**Expectations**

- Rate starts at $5 to $6 per hour depending on skills and experience
- Timezone: Eastern or Pacific
- Full-Time Role, open to part-time depending on business needs

**Technical Requirements**

High-speed Internet (At least 20 Mbps or Fiber Connection)
Noise Canceling Headset
Fast working computer
Power and internet backup

**How to Apply**

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through the provided Google Form. Note that only applications submitted using the form will be considered. Thank you.

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