Hybrid Customer Experience Team Lead / Agent

Join CatalyzeX as a Hybrid CX/TL!

Who We Are:

At CatalyzeX (formerly Brolly Labs), we’re not your average outsourcing company—we’re a powerhouse of top-tier talent, cutting-edge services, and AI-driven innovation. We partner with fast-growing brands in e-commerce, legal, healthcare, and software to deliver game-changing solutions that make an impact.

Who You Are:

You're a natural leader and problem-solver who thrives in a fast-paced, ever-evolving environment. You’ve got experience in customer service, team leadership, and e-commerce, and you know how to turn challenges into opportunities. You’re proactive and adaptable, and love helping both customers and team members succeed.

What You’ll Do:

This is a dual role where you’ll lead a team while also jumping in to handle customer inquiries—because you lead by example. You might start with a small team or even solo, but as new accounts grow, so will your role!

As a Team Lead:

-Guide and mentor your team, ensuring top performance.
-Track KPIs, provide feedback, and keep clients happy.
-Lead training sessions and keep workflows running smoothly.

As a Customer Service Agent:

-Handle inquiries via email, chat, and phone.
-Use your e-commerce expertise to resolve customer issues.
-Keep communication clear between clients, teams, and management.

What You Need:

-Fast internet (20+ Mbps), noise-canceling headset, and reliable computer
-Power & internet backup (because we like to stay ahead of the game!)
-A go-getter attitude and a passion for delivering top-notch service

Why Join Us?

-Full-time | $5-6/hr (DOE) | EST/PST hours
-Be part of a growing team with exciting opportunities
-This role is for future & immediate openings—apply now to stay ahead!

Ready to make an impact? Apply here: www.careers-page.com/brolly-labs/job/L88Y356R