Healthcare Virtual Assistant (Patient Coordinator) - Work from home

Company: Call Hero Technologies Inc
Company Website: www.mycallhero.com
Company Location: Burnaby, Canada
Office Hours : 8:00am – 8:00pm PST

We are looking for a detail-oriented and organized Patient Care Coordinator to join our team! In this role, you will help manage patient referrals, schedule appointments, and ensure smooth coordination between patients and healthcare providers.

Work Duration: Full Time
Working Schedule : to be discuss

** NOTE: (Please read before applying):
Please be advised that our company is currently looking for candidates without engagement with other clients or companies. The role may also involve Saturday and Sunday shifts.

If you are comfortable with these conditions meet our qualifications and are excited about the opportunity, please fill out the Google form: https://forms.gle/tBAErDq7LuQPs84e6

Qualifications:

> At least 2 years experience as a Virtual Assistant preferably in a healthcare setting (eg. Physiotherapy, Dental clinics,
Osteopathy, Chiropractic's, Naturopathy, etc.)
> Experience in healthcare administration or patient coordination (preferred).
> Strong organizational and time management skills.
> Excellent phone and email communication.
> Ability to multitask and manage scheduling efficiently.
> Knowledgeable with MS Excel, Google Workspace (Google Spreadsheet, Google Docs, etc.)
> Familiarity with healthcare software tools (EMR/EHR -> WEBPT, JANE APP, Juvono etc.)
> Experienced in handling insurance claims (MVA,WSIB, BlueCross, Sun life, etc.) , billing, etc.

Duties and Responsibilities:

> Process internal referrals and ensure they are added to the correct lists.
> Schedule and oversee allied health appointments (PT, KIN, CC, OT, Vision).
PT (Physiotherapy or Physical Therapy); KIN (Kinesiology); CC (Chronic Care or Case Coordinator); OT (Occupational Therapy)
> Call approved and private patients to book their treatments.
> Manage and update patient approvals, denials, and follow-up lists.
> Assist with EACR (Extended Authorization for Care and Referrals) treatment block bookings and LTD (Long-Term Disability) approvals.
> Send faxes to GPs as needed.
> Submit daily reports to management.


If you're passionate about patient care and love keeping things organized, we’d love to hear from you!

** NOTE: (Please read before applying):
Please be advised that our company is currently looking for candidates without engagement with other clients or companies. The role may also involve Saturday and Sunday shifts.

If you are comfortable with these conditions meet our qualifications and are excited about the opportunity, please fill out the Google form: https://forms.gle/tBAErDq7LuQPs84e6