HR & Operations Coordinator

Job Summary:

The HR & Operations Coordinator plays an active, multi-disciplinary role in the Company’s central team, primarily focusing on engaging applicants through available online tools and in-person interactions, conducting screenings and interviews, as well as assisting in the onboarding and training activities. This position works closely with other members of the HR, Compliance, Operations, and Payroll teams to ensure that we hire, retain, the best carers.

This role requires an experienced candidate who is a creative and critical thinker, is extremely organised, detail-oriented, and results-focused. The right candidate must possess excellent verbal and written communication skills, thrive in a fast-paced environment, and work equally well individually and in a team setting.

Minimum Qualifications:

- Bachelor’s Degree and at least one year of experience in recruiting, human resources, or business operations.

- Experience in health care or other service industries is preferred.

- Proven experience handling data or administrative workflows.

Essential Functions:

Recruitment & HR:

- Screening and interviewing applicants (conducting phone and video interviews).

- Conducting phone and email/text outreach campaigns to attract talent.

- Assisting in the onboarding and training activities for new hires.

Compliance:

- Assisting in the review and management of personnel files for all carers to ensure "audit readiness".

- Conducting due diligence checks, including chasing References, Right to Work documentation, and DBS (criminal record) checks.

Operations & Payroll:

- Collating and verifying timesheets from carers, ensuring accuracy before payroll processing.

- Preparing figures and entering data into payroll and rostering systems for senior sign-off.

- Assisting with the creation of weekly/monthly rotas and operational reports.

General:

- Participating and contributing to HR and Tea ---------- etings.

- Assisting with other office functions and administrative tasks as necessary.

- Supporting the Company’s overall goal and mission of delivering quality care.

Knowledge, Skills, Abilities:

- A passion for the care sector and supporting our service users.

- Have knowledge of the UK care industry (preferred).

- Advanced computer skills, including proficient use of Microsoft Office 365. Must be highly skilled in Excel (formulas/data formatting), Word, SharePoint, and PowerPoint.

- General knowledge of employment laws and practices.

- A positive attitude with a passion for working with people and performing meaningful work.

- The ability to manage multiple tasks at once (e.g., recruitment and payroll deadlines) and prioritise goals.

- Ability to demonstrate critical thinking and resolution to daily challenges—a "systems thinker" who spots process improvements.

- Excellent oral and written communication skills and the ability to listen effectively.

- Sound judgement and decision-making skills.

- The ability to work independently to meet challenging goals and deadlines.

- Experience working collaboratively within a team of peers.

- The ability to demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.

Success Factors:

- Positive, professional, business image.

- Ability to listen to and understand information and ideas presented through spoken words.

- Ability to communicate information and ideas in speaking so others will understand (Clear, professional English).

- Ability to communicate information and ideas in writing so others will understand.

- Ability to read and understand information and ideas presented in writing.

- Ability to identify and understand the speech of another person.

- Ability to speak clearly so others can understand you.

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Working Schedule: UK Business Hours (e.g., 09:00 – 17:00 GMT/BST) Working Environment: Remote (Must have a dedicated home office setup with high-speed internet).

As a part of your application, please send a short video of up to two minutes introducing yourself and outlining your interest in the role to: ----------