Full-Time Operations Coordinator / Dispatcher

We are a growing handyman and remodeling company in Tennessee looking for a full-time Operations Coordinator / Dispatcher to help run daily operations.

This is not a basic VA role. We need someone with excellent spoken English who can confidently answer calls, speak with customers, schedule jobs, coordinate technicians, update Jobber, follow up on estimates/invoices, and keep the day organized.

Responsibilities:

Answer inbound calls and return missed calls
Respond to customer texts/emails
Schedule estimates and jobs
Dispatch technicians and confirm arrival times
Collect photos/details from customers
Update Jobber or similar CRM
Follow up on open estimates
Follow up on unpaid invoices
Request reviews after completed jobs
Track receipts, job photos, and daily updates from technicians

Requirements:

Excellent spoken English
Confident phone presence
Customer service or dispatch experience
Able to work US daytime hours
Organized, reliable, and detail-oriented
Experience with Jobber, Housecall Pro, ServiceTitan, or home service companies is a big plus

To apply, reply with:

A short voice recording introducing yourself
Your relevant dispatch/customer service experience
Confirmation you can work 8 AM–5 PM Eastern/Central US time
Your internet speed screenshot
Your expected hourly rate
Any CRM software you have used

Bonus question: A customer calls upset because a technician is running 30 minutes late. How would you handle it?

Wage:
$4–$11/hour depending on experience

Hours per week:
40