Experienced Amazon VA: Focus on Amazon Operations & Inventory Management

Role Summary:
We are seeking a detail-oriented and proactive Amazon Operations Virtual Assistant. You will be responsible for overseeing our Amazon account's health, managing inventory flows, and delivering an exceptional 5-star customer experience. You will work closely with leadership to execute operational strategies, manage daily workflows, and maintain our internal SOPs.

Key Responsibilities:
* Inventory & Logistics Management: Forecast inventory needs based on historical sales, manage inventory planning, and track shipments between our Suppliers, AWD and Amazon FBA to maintain an optimal 90% in-stock rate.
* Supplier Coordination & Purchasing: Communicate directly with suppliers to place production orders, negotiate timelines, and track end-to-end shipment information to ensure timely delivery to warehouses.
* Account & Listing Health: Routinely monitor account health, ensure total listing compliance, quickly resolve policy warnings, and maintain correct parent/child variation links.
* Case & Reimbursement Management: Create, review, and follow up on Amazon support cases and reimbursement claims within 24 hours of receipt.
* Customer Experience: Promptly answer customer inquiries and manage both product and seller reviews within a strict 24-hour window.
* Product Launches & Upkeep: Coordinate with Product Development and SKU Optimization teams to prepare for and execute new product launches or optimize existing listings.
* Task & Project Tracking: Timely complete daily operational routines and assigned project milestones via Asana.

Required Proficiencies & Experience:
* Proven background and clear understanding of managing Amazon seller accounts and general operations.
* Experience in customer service and review management.
* Excellent written and verbal English communication skills.
* Strong organizational skills with the ability to independently execute processes and document SOPs.
* Proficiency with digital tools: Asana, Slack, Excel/Google Sheets, and Loom.

Technical & Workplace Requirements:
* Reliable, high-speed internet connection with a proven backup option (e.g., pocket Wi-Fi, secondary provider) in case of primary ISP failure.
* A dedicated, quiet workspace suitable for recording Loom videos and completing deep-focus work.
* Commitment to proactive communication: providing clear End-of-Day (EOD) updates and highlighting potential bottlenecks early.

How to Apply:
Please submit your application with the subject line "AMAZON ROX" so we know you have read this description completely. In your message, briefly mention your experience with Amazon Seller Central and your comfort level tracking inventory using Excel or Google Sheets. Applications without the specific subject line will not be reviewed.