Ecommerce Customer Service Representative

About Us:
We are a dynamic e-commerce company specializing in selling high-quality physical products online. Our mission is to provide exceptional customer service and a seamless shopping experience for our customers. We are looking for a dedicated Customer Service Virtual Assistant (VA) to join our team and help us maintain our high standards of customer satisfaction.

Responsibilities:

Respond to customer inquiries via email in a timely and professional manner.
Handle order changes, including modifications, cancellations, and returns.
Resolve customer disputes and issues with empathy and efficiency.
Process refunds and exchanges in accordance with company policies.
Track and manage customer orders, ensuring timely and accurate updates.
Collaborate with other team members to ensure a smooth customer service workflow.
Maintain detailed records of customer interactions and transactions.
Provide feedback on recurring customer issues to help improve processes and products.
Requirements:
Proven experience as a Customer Service VA or in a similar customer-facing role.
Excellent written and verbal communication skills.
Strong problem-solving abilities and a customer-first attitude.
Ability to handle multiple tasks and prioritize effectively.
Proficient in using email management tools and customer service software.
Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) is a plus.
High level of reliability, professionalism, and attention to detail.
Ability to work independently and as part of a team.
Available to work flexible hours, including some weekends and holidays.

Preferred Qualifications:

Previous experience in e-commerce customer service.
Knowledge of order management systems and dispute resolution processes.
Ability to provide creative solutions to enhance customer satisfaction.
Fluency in multiple languages is a plus.

What We Offer:

Competitive salary based on experience.
Flexible working hours and remote work environment.
Opportunities for growth and development within the company.
A supportive and collaborative team culture.
Ongoing training and resources to help you succeed in your role.