E-commerce Virtual assistant

Thank you for expressing interest in our position. We are now ready to interview candidates and move into establishing our founding team, starting with onboarding our Virtual Operations Manager.

A brief introduction: 
We are a relatively new business in the e-commerce space, commencing active trading September 2023.
Our vision is to provide consumers and businesses with access to renewable energy products and services, encompassing solar, battery storage, EV charging and associated technologies. Development of new and unique branded products is part of our plan to introduce innovative solutions to the market. 
We also aim to integrate other online stores for complementary categories, such as Off Grid living, Tiny Houses etc. 

As a founding team member, an exciting future awaits, with possible opportunities for ownership equity and senior management roles. Your contribution to ongoing growth and innovation will play a pivotal role in the future of the business. We shall strive to maintain a culture of transparency, integrity and ethics, promoting autonomy and self-reliance; indeed the fundamentals of our product category and why this business was created in the first place.  

Initially, the role will involve day to day customer service operations such as responding to chat, phone and email inquiries, following up leads, order processing and fostering supplier and customer relationships. As we are primarily a products based e-commerce store, online advertising campaigns on social media platforms such as YouTube, Facebook, Instagram, LinkedIn, Twitter X, Tik Tok, along with dynamic remarketing, email blasts and promotions will be implemented.    

There will be technical aspects to this role, including product research, system configuration and troubleshooting.
Whilst we embrace the use of AI tools for content, productivity and research purposes, due to the inaccuracies still evident from a technical perspective, product details will still require manual verification. It's important to note, search engines such as Google penalise non-original content, therefore formatting and editing AI generated content is required to maintain visibility and improve SEO efforts.

During our growth, new team members will be onboarded; developing training systems nurturing and managing new staff will form the basis of recruitment efforts.
Assisting with creating systems, manuals and SOP's to facilitate this forms this aspect of the role.

If this all sounds like the role would be a good fit, I welcome your feedback and we can then proceed to the next step towards possibly establishing a working partnership.