Dropshipping Backend Manager (Experience required)

About the Role
Are you a driven leader with a passion for e-commerce and a knack for optimizing operations? Our fast-growing dropshipping company is looking for a Backend Manager to spearhead our customer service, supply chain, and dispute management functions. This is a full-time, remote position where you'll coach a young, ambitious team (ages 20–35) and streamline our backend operations. If you have a strong personality, a positive coaching attitude, and a track record of delivering results, we want to hear from you!

Daily Responsibilities
- Lead and Coach the Team: Provide ongoing coaching and training to customer service and supply chain teaUpgrade to see actual infombers, ensuring they handle customer inquiries, disputes, and orders effectively.

- Optimize Operations: Continuously improve standard operating procedures (SOPs) and overall backend processes to enhance efficiency and quality.

- Supplier Communication: Maintain and improve communication with suppliers to resolve issues quickly and keep operations running smoothly.

- Team Communication: Structure and oversee internal team communication (via Upgrade to see actual info or Slack) for a cohesive and informed workforce.

- Performance Management: Monitor key performance indicators (KPIs) daily, generate reports for executive leadership, and take action to drive improvements.

- Recruitment: Identify talent needs and recruit new teaUpgrade to see actual infombers to support our growth.

Qualifications

- Dropshipping Expertise: Minimum 2 years of hands-on experience in dropshipping, with solid knowledge of supply chain operations, customer service best practices, and dispute resolution.

- Leadership Experience: Proven experience leading and managing a team, with the ability to give direct, constructive feedback and inspire others to excel.

- Strong & Positive Personality: Confident decision-maker who isn’t afraid to speak up. Able to assertively guide the team while maintaining a positive, coaching-oriented attitude.

- Communication Skills: Fluent in English (written and spoken). You’re professional, clear, and effective in all communication, maintaining a high standard of professionalism in behavior and language.

- Organized & Proactive: Exceptionally organized and self-motivated, with a hunger to learn and improve. Able to juggle daily calls, urgent issues, and long-term projects with ease.

- Immediate Availability: Ready to start immediately and commit to daily check-ins. (You are not currently working full-time elsewhere, ensuring your full focus on this role.)

- Technical Familiarity: Experience with Shopify for e-commerce management, handling PayPal disputes, and using customer support platforms like Re:amaze or Gorgias. Familiarity with team communication tools (Upgrade to see actual info/Slack) is required.

What We Offer

- Growth Opportunities: Join a fast-growing company with ample room for advancement. We invest in our people and offer rapid career progression for high performers.

- Competitive Compensation: Strong starting salary of $8+ per hour, with potential growth up to $15 per hour as you demonstrate your impact and help scale the business.

- Mentorship: Direct mentorship and training from the company owner. You’ll receive hands-on guidance to accelerate your professional development.

- Collaborative Environment: Work with a dynamic, young team (aged 20–35) in a supportive and energetic atmosphere. We value ideas, innovation, and teamwork, and we celebrate successes together.

How to Apply
This is not just another job — it’s an opportunity to lead and make a real difference in a growing company. If you’re the A-player we’re looking for, we want to hear from you. Apply now with your resume and a brief cover letter explaining how you meet these requirements and why you consider yourself an A-player. Show us why you’re the perfect fit for this role. Don’t wait — take the next step in your career and join us on this exciting journey!

Kind regards,
Bram