Dispute Agent - Airwallex&PayPal

Dear Applicant,

We run an eCommerce dropshipping business with multiple stores in different countries and are willing to hit 8-figures this year.

We are looking for a long-term Dispute-agent to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great input and dedication.

So essentially this is a Dispute Agent job where you would have to follow a very clear process to keep our customers happy, so that we can focus on scaling the business together with the team.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:
Paypal - solving disputes (MUST)
Airwallex - solving disputes (MUST)
Discord - team communication channel (pre)
DeepL - for translation (pre)
Reamaze - for the emails (pre)

Responsibilities:
Handling open disputes from customers in Paypal & Airwallex
Handling and solving chargebacks
Knowing how to solve RFI cases (Request for Information)
Keeping track of everything important in spreadsheets
Reporting back to us on a daily basis (updates)

We will provide you with:
A strict SOP- Templates to use per inquiry to solve disputes
Support from our end when you have questions or uncertainties
Payouts: 2 times a month
Flexible working hours, only good results count
$5 dollars an hour pay (if you have the appropriate experience)
If you have good management & team building skills, chances of getting more responsibilities + higher pay.

Applicant needs to:
Speak fluent English both written and verbally
Is able to provide us with a daily report with updates about their working day
Minimum 1 year of (proven) experience in handling disputes
Can explain what Dropshipping is and how the whole dispute process works of Airwallex/Paypal
During our first call showcase us how you handle disputes
Must be organized, motivated, and willing to learn and grow.
Available to join immediately

Be available for 7 days per week once you are asked to start working full-time, we will start with a two week trial and then turn from part-time to full-time.
It’s okay to work part-time elsewhere, but not currently working for other full-time jobs

Ideally, you'll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling disputes from customers.

Please respond by telling me what similar experience you have had before and tell me why you think you are a good fit for this job! Also START your Application with the sentence “I have read everything!” please. Otherwise we won’t read the application.

I look forward to your proposal.

Thank you
Ryan Webster - CEO