Discord Moderator / Creator Support Assistant

Company: QuakesLegacy
Pay: $100 USD Every 2 Weeks
Location: Remote

About Us

QuakesLegacy is one of the fastest-growing TikTok LIVE gaming agencies, supporting hundreds of livestream creators across multiple regions. As our creator base continues to grow, we're looking for additional support staff to help ensure our creators receive fast and professional assistance whenever they need it.

Position Overview

We are looking for a ---------- Moderator / Creator Support Assistant to help manage support tickets and assist TikTok LIVE creators inside our ---------- community.

This is not a traditional full-time customer support role where you're expected to sit at your computer all day. There will be periods where no tickets come in at all. We simply need dependable tea ---------- mbers who can regularly check ---------- and ensure creator tickets receive responses in a timely manner.

Responsibilities
Respond to creator support tickets
Assist creators with TikTok LIVE questions
Help creators submit LIVE ban appeals
Provide support for LIVE Studio issues
Assist with LIVE visibility and account concerns
Escalate complex cases to senior staff when necessary
Ensure no creator support ticket goes unanswered
Maintain a professional and friendly attitude with creators
Requirements
Strong English communication skills
Experience using ----------
Previous ---------- moderation experience preferred
Experience moderating active ---------- communities preferred
Tech-savvy and comfortable learning new software
Reliable internet connection
Professional and organized
Able to communicate clearly with creators
Preferred Experience

We are especially interested in candidates who:

Understand social media algorithms
Have experience with TikTok or TikTok LIVE
Have experience in community management
Have customer support experience
Have experience helping creators, streamers, or online communities

Don't worry if you don't know everything about TikTok LIVE. We will provide training and teach our internal systems. However, prior experience with social media, ---------- moderation, and online communities is a major advantage.

What We're Looking For

We're not looking for someone who just wants another virtual assistant job.

We're looking for someone who understands online communities, enjoys helping people, and can think critically when solving problems.

If you're already familiar with ---------- communities, social media, livestreaming, or creator ecosystems, you'll likely be a great fit.

How To Apply

Please send us:

A brief introduction about yourself
Your ---------- moderation experience
The largest ---------- servers you've moderated
Any experience with TikTok, TikTok LIVE, or livestreaming
Any customer support or community management experience
Why you believe you'd be a good fit for this position

Applications that provide detailed examples of previous moderation experience will be prioritized.

Growth Opportunities

As QuakesLegacy continues to grow, there will be opportunities for promotion into Senior Support Staff, Management, Operations, and other leadership positions for high-performing tea ---------- mbers.