Dental Scheduler / Call Rollover

We are seeking an experienced Call Rollover / Dental Scheduler with strong organizational and communication skills to join our team. This role focuses on managing high-volume patient communications, optimizing scheduling efficiency, and ensuring exceptional service delivery. If you're detail-oriented, tech-savvy, and passionate about patient care, we want to hear from you!

What You'll Do:
Call Management: Handle high volumes of inbound and outbound calls with professionalism, ensuring no patient inquiries are missed and maintaining excellent communication standards.
Schedule Optimization: Master the art of appointment scheduling, waitlist management, and schedule gap filling to maximize practice efficiency.
Patient Care Coordination: Build and maintain strong relationships with patients through clear, empathetic communication and efficient handling of appointments, follow-ups, and recalls.
Software Navigation: Utilize various Practice Management Software systems (including Dentrix, Eaglesoft, Open Dental, and Carestream) to manage patient records and scheduling workflows.
Team Collaboration: Work closely with dentists, hygienists, and clinical staff to ensure seamless scheduling and optimal patient flow.

Who You Are:
Proven experience in dental scheduling and call management
Proficient in multiple dental Practice Management Software systems
Expert in modern phone systems and communication technologies
Strong problem-solving abilities with excellent attention to detail
Outstanding organizational and time management skills
Professional and empathetic communicator
Certification from the Scheduling Institute (preferred)

Required Skills:
Technical Expertise:
Mastery of dental practice management software
Proficiency in modern phone systems and communication tools
Ability to adapt to new technological solutions

Communication Excellence:
Clear and professional verbal and written communication
Conflict resolution and problem-solving capabilities
Strong interpersonal skills for patient and team interactions

Organizational Prowess:
Superior time management and multitasking abilities
Excellent attention to detail in record-keeping
Ability to prioritize and manage high-volume workloads

Why Join Us?
Join a dynamic team where your scheduling expertise will directly impact patient care and practice success. This remote position offers the flexibility to work from anywhere while being part of a professional healthcare environment. We value continuous learning and support your professional growth through ongoing education and skill development opportunities.

Growth Opportunities:
Access to continuous learning resources
Regular training on new software and systems
Opportunity to expand skills in dental practice management
Professional development support

Requirements:
Available to work standard office hours in EST or MST time zones
Reliable high-speed internet connection
Quiet, professional work environment
Commitment to ongoing professional development