Dental Operations & Growth Manager (Remote)

We are not looking for a typical virtual assistant.

We are looking for a future leader.

We are a growing U.S.-based dental support company helping dental offices improve insurance collections, reduce claim delays, and improve profitability.

We currently support multiple dental practices and are looking for a highly capable Dental Operations & Growth Manager to help us scale.

This role combines deep dental insurance expertise, client communication, business development, and leadership.

The right candidate understands dental insurance inside and out—but also knows how to communicate with confidence, build trust, solve problems, and help grow a business.

This is a long-term opportunity for someone who wants to grow into a key leadership role inside a rapidly expanding company.

What You’ll Do

Manage complex dental insurance claims, appeals, denials, and aging AR
Understand in-network and out-of-network reimbursement strategies
Help improve collections and claims workflows across client offices
Communicate with dental offices, insurance carriers, and clients
Conduct discovery calls with prospective clients
Help convert interested offices into long-term clients
Build and improve internal systems and SOPs
Identify bottlenecks and proactively solve problems
Support team growth and training as the company expands

Requirements

3+ years of dental billing, insurance, or revenue cycle experience
Deep understanding of PPO insurance, fee schedules, write-offs, appeals, and claims follow-up
Expertise in posting payments and handling write-offs
Excellent spoken and written English
Exceptional phone presence and communication skills
Comfortable speaking with U.S.-based dental offices
Strong leadership and ownership mentality
Highly organized and detail-oriented
Reliable internet and quiet professional workspace

Bonus If You Have

Sales or business development experience
Experience managing teams
Experience with Open Dental, Dentrix, or Dentrix Ascend
Clinical dental experience (dentist, hygienist, treatment coordinator, office manager)

Compensation
Competitive hourly pay based on experience
Performance bonuses for growth and business development
Long-term leadership opportunity

Application Instructions

Put “DETAIL FIRST” in your application title.

Include a 3–5 minute video answering:

Tell us about your dental experience
Why are you a strong fit for this role?
Why should a dental office outsource insurance work to us?

Complete the technical and sales assessments provided below.

Assessment Part 1 — Technical Dental Knowledge
Scenario 1: In-Network Claim Analysis

A PPO office is in-network with Delta Dental.

A patient receives:

A patient receives the following services:

• Crown (D2740)
Office Fee: $1,400
Allowed Amount: $900

• Core Build-Up (D2950)
Office Fee: $350
Allowed Amount: $180

• Bitewings
Office Fee: $120
Allowed Amount: $60

Insurance pays 80% for restorative and 100% for diagnostics/preventive.
The patient has $250 remaining deductible, and deductible applies to restorative services.

Please answer:

How much will insurance pay for each service?
What is the contractual write-off for each service?
What is total patient responsibility?
If insurance underpaid, how would you verify the EOB?

Scenario 2: Out-of-Network Claim

Same services, but office is out-of-network with MetLife.

Allowed amounts remain the same.

Please answer:

Is there a contractual write-off? Why or why not?
What amount can the patient be balance billed?
How would you explain this to an upset patient?

Assessment Part 2 — Denial & Appeals

A claim for scaling and root planing is denied with reason:

“Insufficient documentation.”

The office submitted X-rays but payment was denied.

Please answer:

What documents would you gather for appeal?
How would you structure the appeal?
What would you say when calling the payer?