[DFR_TheQi] Medical Virtual Assistant

Job Posting: Virtual Medical Administrative Assistant [DFR_TheQi]

Position: Part-Time Virtual Medical Administrative Assistant
Schedule: Monday - Friday, 2:00 PM - 7:00 PM EST
Salary Range: $5 - $6 per hour (Depending on experience)

About the Company

TQH, led by Dr. Fred is dedicated to holistic wellness and patient care. We are looking for a highly organized, self-motivated, and compassionate Virtual Medical Administrative Assistant to join our team. If you are empathetic, tech-savvy, detail-oriented, and thrive in a structured yet nurturing environment, this position is for you.

Responsibilities:

** Appointment Scheduling & Reminders: Manage patient bookings and ensure timely reminders.
** Patient Records Management: Maintain, update, and organize electronic health records (EHR: Holbie).
** Claims Processing & Insurance Verification: Assist with billing inquiries and insurance-related documentation.
** Handling Patient Inquiries & Correspondence: Provide warm, professional, and timely responses.
** Coordinating with Healthcare Professionals: Facilitate seamless communication among staff and medical personnel.
** Document Preparation & Organization: Generate reports, presentations, spreadsheets, and other necessary documentation.
** Email & Text Management: Prioritize, respond to, and organize correspondence, including newsletters.
** Billing Support: Assist in patient invoicing and payment tracking.
** Remote Patient Monitoring & Provider Support: Ensure quality care and administrative support.
** Telephone Triage Assistance: Manage patient calls and inquiries efficiently.

Required Skills & Qualifications:

** Experience in Medical Receptionist, Medical Admin Assistance, Medical Billing, Medical Scribe, Patient Care Coordination, and/or Remote Patient Monitoring.
** Familiarity with EHR systems (Holbie preferred).
** Strong proficiency in email, phone, and messaging apps (Slack, Salesforce, WhatsApp, Skype).
** Ability to work with project management and business tools (Slack, Microsoft Teams, Monday.com, Trello, Microsoft Office, Dropbox, HubSpot, PayPal, Canva).
** Empathetic and patient demeanor with strong organizational skills.
** Tech-savvy, adaptable, problem solver, detail-oriented, and an excellent communicator.
** A team player with a positive, nurturing attitude.

Preferred Qualifications

** Prior experience in virtual medical administration.
** Strong understanding of HIPAA compliance and patient confidentiality.
** Ability to manage multiple tasks while maintaining high levels of accuracy.

Performance Expectations

** Accuracy of Work: Ensure precision in documentation and data entry.
** Task Completion Rate: Complete assigned duties efficiently.
** Meeting Deadlines: Adhere to timelines for reports and responses.
** Utilization Rates: Optimize work hours effectively.
** Client Retention & Satisfaction: Foster strong patient relationships.
** Response Time: Provide prompt communication to patients and staff.

Challenges to Avoid

** Lack of clear communication and missed deadlines.
** Unreliability and failure to take constructive feedback.
** Breaches of confidentiality or resistance to learning.
** Negative attitude, pessimism, or personal issues interfering with work.

Work Environment

** Virtual presence in a video conference room (Zoom/Google Meet) as needed.
** Work in a structured yet flexible setting with clear expectations.

If you are warm-hearted, responsible, highly organized, and eager to make a meaningful impact in patient care, we would love to hear from you!

To Apply: Submit your resume and a brief introduction video (1-2mins) outlining your experience and why you're the ideal candidate for this role.

Apply Now and Join The Team!