Customer Support VA, Intercom / Slack (Long-Term, Work From Home)

Content Rewards is a fast-growing platform that connects brands with content creators. We're hiring a reliable, detail-oriented Customer Support VA to help our users and keep our support queue running smoothly.

WHAT YOU'LL DO
- Respond to customer support tickets in Intercom (questions about payouts, campaigns, and account issues)
- Communicate and coordinate with the team on Slack
- Become an expert on how our product works so you can resolve issues quickly and accurately
- Follow our support SOPs closely and escalate the right issues to the right people

WHAT WE'RE LOOKING FOR
- Excellent written English
- Prior customer support / VA experience (Intercom, Zendesk, or similar is a plus)
- A fast learner who can get up to speed on a new product quickly
- Reliable, organized, and trustworthy. You'll handle user questions with discretion
- Comfortable working independently and following documented processes

DETAILS
- 6 hours per day, long-term role
- $600 to $1,000/month depending on experience
- Full training and SOPs provided. No prior knowledge of our platform required

HOW TO APPLY
You MUST apply with a short Loom video (2 to 3 minutes). In it: introduce yourself, walk us through your customer support experience, tell us whether you already know or understand what Content Rewards is and what you think it does, and share your daily availability. Applications without a Loom will not be reviewed.