Customer Support Specialist-Remote Administrative Assistant

Answer inbound calls, address customer inquiries, and provide information about our services.

Make outbound calls to follow up on service requests, confirm appointments, and conduct customer outreach.

Perform cold calling to generate leads and schedule potential service appointments.

Schedule and manage appointments for technicians using our scheduling system.

Track and update customer records, service history, and job status in the CRM.

Respond to emails, voicemails, and online inquiries promptly and professionally.

Provide administrative support, including data entry, document organization, and maintaining customer files.

Assist in coordinating dispatch for technicians based on service requests and urgency.

Handle basic billing inquiries and direct customers to the appropriate department as needed.

Maintain a positive and professional demeanor when communicating with clients and teaUpgrade to see actual infombers.