Customer Support Representative – Emergency Vehicle Upfitting Service (New York)

We are an emergency vehicle upfitting service based in New York, seeking a dedicated and proactive Customer Support Representative to join our team. The ideal candidate will be an excellent communicator with a passion for delivering exceptional customer service. This role involves interacting with customers, managing workflow, and ensuring smooth office operations.

Key Responsibilities:

Respond to customer inquiries via WhatsApp, email, and text messages.
Answer calls on the office phone professionally.
Provide vehicle updates to customers.
Organize and update workflow on Shopmonkey.
Monitor the Ring system for deliveries.
Update inventory records and follow up with vendors on parts.
Purchase shop supplies from online platforms.

Qualifications:

Fluent in English (no accent).
Proven experience in a customer service role.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and prioritize.
Familiarity with Shopmonkey or similar software is a plus.
Initiative-driven and detail-oriented.
Ability to work independently and in a team.

What We Offer:

Collaborative and supportive work environment.
Competitive salary: Rate starts at $4/hour or $160/week for 40 hours, with potential increase after assessment.
Health benefits after 6 months.
The chance to make a real impact in meaningful industries.

System Requirements:

High-speed internet with backup.
Ability to connect to a remote PC.
i5 processor or higher.
Noise-canceling headset.
Undisturbed office setup for 100% focus.

How to Apply:

1.Send your resume in PDF format via WhatsApp to +639760494107
2.Include a screenshot of your OnlineJobs.ph "Basic Information" section (Age, Gender, IQ, etc.).
3.Record and send a voice note addressing the scenario below:

•A week after you finished a repair job on a VIP customer’s vehicle, they reported a minor issue not present when the car was checked and picked up. The customer insists they don’t have time to bring the car into the shop and wants you to come to them to inspect the issue. How would you handle this situation?

4.Write a response to this customer's message. Your response should reflect how you would handle the situation professionally and effectively, while maintaining a customer-focused approach.

"Hi, I checked the work on my vehicle again and realized I need to make some modifications to the setup. I’m scheduled to pick it up this afternoon, but this is very important to me so I need this change done. Thank you."


!!! Applications that fail to follow instructions will be IGNORED.

Join us and play a vital role in supporting emergency responders with top-tier upfitting solutions!