Customer Support Representative

Customer Support Representative (E-commerce, Shopify & Zendesk Experience Required)

We are looking for an experienced Customer Support Representative to manage customer communication for our eCommerce store via email. You’ll be responsible for addressing customer inquiries and complaints, updating tracking numbers, and handling returns, refunds and disputes—an essential part of this role.

Key Requirements

- Dropshipping & Shopify Experience – Prior experience in Shopify eCommerce is essential, particularly in managing customer interactions and refund requests.

- Familiarity with the EU/UK Market – Experience working with the EU/UK market

- Proficiency with Shopify – You should have a strong understanding of Shopify, including customer service functions on the platform.

- Zendesk & Gmail Expertise – Experience with Zendesk (or similar customer service platforms) and proficiency in Gmail are required.

- Basic knowledge with AI Tools – You should be comfortable using tools like Chat GPT

- Attention to Detail – You must be meticulous, organized, and committed to delivering high-quality customer service.

- Experience with Fashion Stores (Big Plus) – Previous experience working with fashion e-commerce stores or similar retail environments is a big plus, as it demonstrates familiarity with fashion-related customer inquiries and returns.

Application Requirements

- Proof of Work – Please provide a portfolio and 3-4 examples of email conversations you’ve handled, particularly regarding refund requests or complaints. Experience with Shopify should be clearly demonstrated in your examples.

- Availability – This role requires 4 hours per day, working European time hours (CET).

- How to Apply – To confirm you’ve read this job post thoroughly, use "Green" as the subject line when applying or mention it in the end of the application.

Growth Opportunities

Excellent performance in this role offers career advancement and salary growth opportunities. As the business grows, there is potential for the role to become full-time, with additional responsibilities and rewards. We are committed to recognizing your hard work and offering performance-based bonuses as well. If you meet these criteria and are excited about scaling our business together, we’d love to hear from you