Customer Support Manager

Job Description:

We are seeking a dedicated and experienced Customer Support Manager to join our team. The ideal candidate will be responsible for managing customer interactions across multiple channels, resolving issues, and ensuring customer satisfaction. This role involves responding to customer emails, managing social media comments and messages, and communicating with our Chinese supplier to fulfill customer needs.

Responsibilities:

Respond to customer emails and resolve issues promptly and professionally.
Address comments and messages on Facebook and Instagram pages.
Communicate with our Chinese supplier to ensure customer needs and fulfillment tasks are met.
Maintain a positive and professional demeanor in all customer interactions.
Keep detailed records of customer interactions, transactions, and feedback.
Develop and implement customer service policies and procedures.
Train and supervise customer support staff as needed.
Identify and escalate issues to relevant departments when necessary.

Qualifications:

Previous experience in customer service or support management.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to think on your feet.
Familiarity with social media platforms and online communication tools.
Ability to manage time effectively and prioritize tasks.
Experience working with suppliers, particularly in a global context, is a plus.
Proficiency in customer service software and tools.

Benefits:

Competitive salary.
Flexible working hours.
Opportunity to work with a dynamic and innovative team.
Continuous learning and development opportunities.

How to Apply:

If you are passionate about customer service and have the skills to manage our customer interactions effectively, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.