Customer Support Agent

**About Us**

We’re ---------- and Ultra.cc — specialists in application and game server hosting for over 13 years. We provide high-performance, enterprise-grade hosting infrastructure across three continents, backed by responsive, human support. We're expanding fast into the game server space and are known for our rock-solid services and no-BS customer care. Our remote team is tight-knit, proactive, and always pushing for better.

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**What You’ll Do**

As a Customer Support Agent, you’ll be on the front lines helping our global customers with their hosting needs. You’ll troubleshoot issues, provide clear and friendly guidance, and help ensure users have a smooth experience using our platforms. You’ll be part of a collaborative team that values autonomy, initiative, and accountability.

Your key responsibilities will include:

* Responding to customer tickets via WHMCS and ----------
* Troubleshooting common hosting and configuration issues
* Assisting users with game server and app setup
* Updating and improving help docs and internal guides
* Escalating complex issues to DevOps and SysAdmin teams
* Engaging with users in the ---------- community
* Recommending ways to streamline support and improve user experience

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**What We’re Looking For**

We want someone who loves solving problems and helping people. You don’t need to know everything, but you should be tech-savvy, eager to learn, and able to communicate clearly and confidently.

**You should have:**

* Basic Linux command-line experience
* Strong written and verbal English
* A calm, methodical approach under pressure
* Curiosity and a drive to keep improving
* A reliable internet connection and good time management

**Bonus if you’re familiar with:**

* Game hosting tools like Pterodactyl
* Popular titles like Minecraft, ARK, Satisfactory, Terraria, or CS:GO
* Media and app hosting tools like Plex, Radarr, Sonarr, or qBittorrent

Check out what we support:

* Game servers: ---------- /
* App hosting: docs.ultra.cc/applications

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**What You’ll Get**

* Based on experience range USD $700-$1500
* 100% remote, work from anywhere
* Flexible hours, no micromanagement
* Supportive team and chance to grow
* Training and exposure to new technologies

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**Why Ultra?**

We’re not corporate. We’re builders. We run lean, move fast, and focus on getting things done. If you’re ready to be part of a skilled, straightforward team that supports each other and our customers, you'll fit right in.

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**Ultra is an equal opportunity employer.**

We value diversity and welcome applicants of all backgrounds.