Customer Success Representative

Company Name: Clay || Clay.com

About Us:
Clay is on a mission to revolutionize the way companies find new customers. Our innovative platform streamlines the process of identifying potential clients, qualifying and scoring them using various criteria (such as open job positions, website keywords, and tech stack), and reaching out to the right people within those companies. We leverage AI to craft personalized messages for each individual, which are then sent to the client's CRM or sequencing tool, all automated from start to finish. Clay empowers businesses to build highly scalable outbound engines that send thousands of targeted, hyper-personalized messages without the need for manual intervention.

Job Title: Customer Success + Implementation Representative

Job Overview:
As a Customer Success + Implementation Representative at Clay, you'll play a pivotal role in ensuring customer satisfaction and success. Drawing on your strong technical product knowledge and excellent communication skills, you will assist existing customers with technical inquiries related to Clay's products. You'll also be responsible for creating tailored content to enhance customers' workflows and nurturing Clay's growing user community. Your role will be dynamic and versatile, requiring resourcefulness, agility, and innovative problem-solving abilities.

Core Responsibilities:
- Respond promptly to customer support tickets via chat.
- Help debug automation workflows

Ideal Candidate:
- We're looking for software engineers who are interested in a customer success role. Clay can be a complicated tool, so ideally we'd like to hire someone with experience with engineering and similar tools.

Nice-to-Have Experience/Tools:
- Engineering
- Marketing automation
- CRMs (Hubspot or Salesforce)
- Email Sequencers (Instantly, Reply.io, etc)

Must-Have Skills:
- Proficiency in spoken and written English.

Nice-to-Have Skills:
- Background in engineering (Software engineering is great, but any other engineering field works) + Customer Service Experience
- Business Development Representative (BDR) experience
- Coding abilities.
- Familiarity with AI tools.
- Knowledge of sales and prospecting tools.
- Strong interpersonal communication skills.

Availability: Full-Time (40 hrs/week, 160 hrs/month)

Schedule: TDB
- A regular daytime schedule will accommodate an alternate work schedule to respond to clients more quickly.

Years of Field Experience Required: 3+ years in a related field or scope of work.