Customer Success Manager

Join Our Team as a Customer Success Manager at Kalicube!

Are you ready to join a team that is changing the world for the better? We're looking for passionate people who are 100% committed to making a difference, and in return we offer competitive compensation and benefits. With us, you'll find more than just a job – you'll find a family-friendly atmosphere where supportive teammates will help you thrive. If you're ready to get on board and find your seat on the Kalicube bus, we want to hear from you.

About Us
Kalicube LEADS THE WAY in educating search engines for brands and future-proofing a brand’s reputation. This is an exciting new concept and our rapid growth reflects our commitment to innovation and excellence. Kalicube is the powerhouse of Knowledge Panel, Brand SERP and Online Reputation resources and services.

Job Description:
Your role as a Customer Success Manager is to support the Kalicube Pro Team in performing their internal processes. As a teaUpgrade to see actual infomber, you will be given tasks related to Brand SERP and Knowledge Panels. You will also be assigned to do some experiments related to entity management.

Tasks:

1. Client email communications
- Training on how to use the Kalicube voice and be seen as an expert in the client's eyes

2. Onboarding clients to the Kalicube Pro platform
- Researching on the client's entity to populate fundamental facts in Kalicube Pro for disambiguation

3. Creating corroboration lists for clients
- This process will be explained further once hired

4. Weekly client sanity checks (classifying pages and updating corroboration lists)
- This process will be explained further once hired

5. Entity footprint expansions
- This process will be explained further once hired

6. Completing custom tasks depending on a client's need

Key Responsibilities:
- Proficient in written communication, including composing clear and concise emails.
- Skilled in verbal communication, able to conduct effective and empathetic video calls.
- Demonstrates the ability to think laterally and adapt communication styles to meet the needs and expectations of diverse individuals.
- Shows empathy and understanding by effectively perceiving and responding to the needs and concerns of others.
- Adapts communication approach to meet the unique perspectives and backgrounds of different individuals.
- Willing to learn
- Familiarity on Google Knowledge Panels and Band SERP
- Keen attention to detail
- Positive attitude
- Team-oriented
- Flexible
- Strong work ethic

Links you need to visit to familiarize yourself with the topic:
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What Kalicube Offers:
Work Arrangement: 100% remote, 40 hours a week
Starting Salary: €80/week, paid weekly
Career Growth: Opportunities for long-term growth within the company
Salary Review: Twice a year performance evaluation (June and October)
Paid Vacation: 2 weeks of paid vacation after 12 months
Bonus: 13th-month bonus, prorated
Work atmosphere - Courageous, smart, fun, family friendly and female-dominated workplace. We are proud of our diverse team, in which women not only make significant contribution, but also hold key leadership positions.

Are you driven by a burning ambition to be part of a team that helps shape the world? If you're 100% ready to make a difference, then join us in shaping the digital future.

How to Apply:
Be sure to read the instructions carefully and follow the instructions in this document:
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Join our innovative and passionate team at Kalicube! We look forward to welcoming you on board.

Thank you,
Kalicube HR Team