Customer Service Representative & Virtual Assistant (Remote - Graveyard Shift)

We are a label manufacturing company located in Canada. We are looking for a full-time, customer-focused, and adaptable E-Commerce CSR & VA to join our team. This role goes beyond answering emails—we need someone who can think independently, solve problems, and communicate professionally while ensuring an excellent customer experience.

Why You’ll Love This Position

Incredible Company Culture

Small, close-knit team with a collaborative and supportive work environment.
Growth-oriented role with opportunities to learn and advance.

Challenging and Rewarding Work

Investigate and resolve issues related to orders, payments, and shipping.
Troubleshoot customer transaction issues, website navigation, and order processing.
Make judgment calls to resolve concerns effectively.
Communicate with empathy and professionalism to ensure a great customer experience.

Position Details

Job Type: Full-Time (Remote)
Hours: 40 hours/week
Time Zone: Eastern Standard Time (EST) | 9 AM - 5 PM EST (21:00 - 05:00 PHT)
Compensation: $3.50 - $5.00 per hour
Training: Comprehensive onboarding and continuous support
Growth and Incentives: Bonuses, raises, and career advancement based on performance

Key Responsibilities

Customer Service and Sales Support

Answer phone calls and emails from customers
Educate customers about products and solutions
Check inventory availability on ShipStation
Process order inquiries, cancellations, returns, and refunds

Problem-Solving and Technical Support

Troubleshoot customer issues with transactions and website navigation
Provide accurate product and service information
Maintain records of interactions and manage CRM tools

Lead Generation and Social Media Support (Preferred but not required)

Research potential customers
Assist with basic social media marketing tasks

Requirements (Must-Have)

Fluent in English with a neutral to American accent
Strong customer service skills, patience, and problem-solving ability
Excellent typing and data entry skills
Reliable PC or Laptop (Minimum Core i5 processor)
Noise-Cancellation Headset (Required)
Fast, stable internet with a backup hotspot in case of power outages
Quiet workspace with no background noise (no cafes, children, pets, etc.)
Willing to work graveyard shift (EST time zone)
At least six months of Call Center/BPO experience
Empathy and kindness when handling customer concerns
Fast learner with the ability to adapt to new systems

Preferred Skills (Not Required but a Plus)

Experience in lead generation and sales
Familiarity with WooCommerce or other e-commerce platforms
Previous experience in Amazon or e-commerce customer service

Perks and Benefits

13th-month bonus (prorated based on tenure)
Performance-based bonuses (team-wide incentives for hitting goals)
Raises and career growth opportunities
Comprehensive training and continuous support

How to Apply

Step 1: Write a Short Message

Write 2-3 sentences on why you want this position and why you are a good fit.
Applications with more than three sentences in this section will not be considered.

Step 2: Submit the Following

Link to Your Most Updated Resume
Screenshot of your internet speed
Short Intro Video (1-3 minutes)
Introduce yourself and highlight your work experience, skills, and why you are the best fit
Upload to Dropbox, Google Drive, etc. (No YouTube links)

Answer These Questions:

Start with: "I’m (your name) from (your city/town) and my favourite food is (your favourite food)."

Why do you think you are a good fit for this position?
Have you worked for an Amazon or e-commerce business before? If yes, provide details.
Do you have customer service experience? If yes, specify.
What other skills or experiences make you a great fit for this role?

Final Step: Short Interview

If selected, we will schedule a brief Skype video interview as part of the hiring process.

Why Join Us?

This is an excellent opportunity for individuals looking to grow in the e-commerce industry while enjoying a stable, long-term remote job with bonuses, incentives, and career growth opportunities.

The position is reviewed on a first-come, first-served basis, so apply as soon as possible.

Apply now and take the next step in your career with us!